14 of 14 Remote Incident Management Jobs in Scotland

role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback … offerings. Service Reviews: Host and lead regular service reviews with key customers, providing insights into service performance, metrics, and areas for development. Policy & Procedure Management: Develop, maintain, and review comprehensive service management policies and procedures in line with ITIL best practices. Key areas include: Incident Management Change Management Problem Management Issue Resolution: Serve as an escalation point for technical or business-related issues, collaborating with the Technical Support team and Support Team Leader to resolve challenges efficiently. Customer Satisfaction: Contribute to the continuous improvement of the customer satisfaction process, ensuring that feedback is More ❯

You will need to login before you can apply for a job. Sector: Operations and Facilities Management Role: Analyst Contract Type: Permanent Hours: Full Time About this role You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of … build-outs, and disaster recovery testing and planning. If any of this excites you, we want to talk to you. Team Overview The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients), acting as a … that changes are fully completed, and any affected services are restored. You will identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis. Provide ongoing operational support for the Aladdin infrastructure. Support and fix both batch processing and interactive user applications More ❯

Cybersecurity Incident Response Lead Location: Hybrid - must live in comutable distance to Glasgow city centre (maybe a requirement to be on-site in an office at short notice). Excellent Cybersecurity Incident Response Lead opportunity to join a leading UK bank who continue to expand their Cyber Security … capabilities. You will be a sharp, decisive, and highly experienced Cybersecurity Incident Response Specialist looking to join a high-performing Detect & Respond Operations Team. You will thrive working under pressure, excel at solving complex problems, and have a knack for identifying and neutralising threats before they escalate. 🔍 The role … resilience. Provide clear, concise briefings and reports to senior leadership, offering insight into incidents, risks, and ongoing threat landscapes. 💡 Your background: Proven experience leading incident response operations and cybersecurity investigations. Deep understanding of cyber attack vectors, threat actors, and red team/blue team methodologies. Strong analytical skills with More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

prioritise tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring More ❯

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

to join us on the journey to elevate Everywhere Work? Why We Need You! Site Reliability Engineering is the engine that drives delivery and management of Ivanti's SaaS product offerings. We are responsible for the reliability, deployment, and operation of the Ivanti Cloud product portfolio. We are seeking … SRE maturity through the research and development of internal tooling, operational enhancements, and deployment pipelines. Ivanti SRE takes a holistic view of operational procedures, incident response procedures, application and infrastructure monitoring, and process automation. Ivanti SRE is a blend of infrastructure, networking, automation, development, and application administration. This is … a hands-on technical position. The ideal candidate will have a software engineering background and strong experience with continuous deployment, SaaS delivery, and production incident response. This role requires that applicants reside in Scotland and be authorized to work in the United Kingdom. About The Team Ivanti Engineering is More ❯

Requirements: Ensure compliance with CR GR SSI 001, CR GR SSI 023, GS EP INS 135, and L2-OPS-17-001 across all assets. Incident Management: Review, investigate, mitigate, and resolve cybersecurity incidents, anomalies, and threats promptly. Cyber Security Road Map: Assist in delivering key activities and act … reports. Solution Support: Roll out HQ security solutions, including administration and troubleshooting. Audits: Conduct site audits, recommend improvements, and track actions to completion. Vulnerability Management: Manage the industrial cybersecurity vulnerability process and ensure timely patching. Training: Develop and maintain industrial cybersecurity training materials and competence procedures. Emergency Response: Create … and maintain cyber emergency and incident response plans. Project Involvement: Ensure cybersecurity requirements are captured in new projects and modifications. Culture Promotion: Promote a positive cybersecurity culture and participate in annual events and presentations. Innovation: Support the design and rollout of safer architecture solutions and stay updated on emerging More ❯

Requirements: Ensure compliance with CR GR SSI 001, CR GR SSI 023, GS EP INS 135, and L2-OPS-17-001 across all assets. Incident Management: Review, investigate, mitigate, and resolve cybersecurity incidents, anomalies, and threats promptly. Cyber Security Road Map: Assist in delivering key activities and act … reports. Solution Support: Roll out HQ security solutions, including administration and troubleshooting. Audits: Conduct site audits, recommend improvements, and track actions to completion. Vulnerability Management: Manage the industrial cybersecurity vulnerability process and ensure timely patching. Training: Develop and maintain industrial cybersecurity training materials and competence procedures. Emergency Response: Create … and maintain cyber emergency and incident response plans. Project Involvement: Ensure cybersecurity requirements are captured in new projects and modifications. Culture Promotion: Promote a positive cybersecurity culture and participate in annual events and presentations. Innovation: Support the design and rollout of safer architecture solutions and stay updated on emerging More ❯

data for better system insights and debugging. Optimize Logging & Metrics Collection: Assist in implementing structured logging and improving system performance monitoring. Assist in Alerting & Incident Response: Help build and refine alerting mechanisms to improve MTTR (Mean Time to Resolution) and reduce false positives. Ensure Cloud & Infrastructure Visibility: Contribute to … Azure cloud environments. Exposure to Kubernetes and container monitoring. Basic scripting knowledge (Python, Go, Bash, or PowerShell) for automation. Understanding of SLIs, SLOs, and incident management concepts. Must be authorized to work in the United Kingdom and reside in Scotland. Preferred Qualifications: Mid-Advanced Python Programming experience. Familiarity More ❯

to head up a global engineering function made up of multiple cross functional engineering teams. You will work closely with other leaders and engineering management to inform the future direction of the product, based on customer feedback and industry trends - you don't have to be an expert in … a business plan that will allow for the greatest ROI. Requirements You should have previously owned one or more significant process areas (Design Review, Incident Management, Quarterly Planning, Hiring) Strong, current knowledge of modern web application development technologies including HTML5, CSS3, JavaScript, REST, Microservice Architecture, React, java, C# … life outside of work. These include but are not limited to. 5% matched pension scheme. Income protection up to 50% of salary. Healthshield cash management plan. 34 days annual leave. 1 additional 'Birthday' day of annual leave. Option for salary sacrifice holiday buy of up to 5 days. More ❯