Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Gold Group
to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and informationsecuritymanagement (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line IT Service Desk Analyst Knowledge, Skills, and/or Abilities … representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/… Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Gold Group
to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and informationsecuritymanagement (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line IT Service Desk Analyst Knowledge, Skills, and/or Abilities … representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/… Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid More ❯
Participate in system upgrades and routine maintenance. Support onboarding and offboarding processes for employees. Keep IT documentation and procedures up-to-date. Play a key role in maintaining our InformationSecurityManagement System (ISMS). Contribute technical expertise and fresh ideas to project teams, helping shape the future of Amici's IT landscape What we are looking … paced SMEs. Strong knowledge of IT infrastructure and end-user devices. Solid troubleshooting skills in a Windows/Microsoft Experience managing helpdesk operations and ticketing systems. Understanding of IT security best practices. Relevant certifications or a computing degree are a plus. Excellent communication skills across all levels of technical ability. If this sounds like fun to you, please send More ❯