6 of 6 Major Incident Management Jobs in Scotland

About the job you’re consideringThe SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance, and resolution of incidents across integrated service providers. The role is responsible for providing … leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management of major, high-priority, and business-critical incidents, ensuring timely service restoration, minimising business impact, and maintaining ...

role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user experience. You will lead the Service Desk Operations function, driving operational excellence, governance, service maturity … role is to transform the Service Desk from a reactive support function into a proactive Managed Services capability through process improvement, automation, knowledge management, shift-left initiatives, and data-driven operational insight. Working closely with Service Delivery Management, Technical Operations, Service Management functions, resolver teams, and customers ...

their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient … aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business ...

decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration. Collaborate with … Security to ensure all processes and tools meet best practice, security, compliance, and audit standards. Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident ...

performance issues. Work with technical teams and suppliers to resolve application problems. Adastra Provide support for Adastra and associated urgent care services. Coordinate incident resolution and supplier escalation activities. Support business continuity and contingency arrangements. Technical Leadership Act as an escalation point for complex technical issues. Lead technical investigations … root cause analysis activities. Support major incident management and service restoration activities. Mentor and provide guidance to Application Support Analysts and other team members. Contribute to service improvement and automation initiatives. Supplier and Stakeholder Management Build effective relationships with GP practices, suppliers and stakeholders. Coordinate supplier ...

Duration, Location, and Working Pattern: Full-time, Permanent Base location - Westward House Shift Pattern - Monday - Friday 09:00 - 17:00 Key responsibilities: Leadership and management of a technical support team overseeing core infrastructure services. Senior leadership participation within the wider Operations and eHealth management structure. Ensuring support teams … support. Defining and adopting service design standards, OLAs/SLAs, monitoring, and proactive maintenance practices. Acting as the main contact for server and storage management, backups, virtual networking, and Fibre Channel networking. Managing access and environmental monitoring across multiple data centres. Leading major incident management, applying ...