2 of 2 Operations Management Jobs in Scotland

Workforce Management (WFM) Analyst, EU Workflow, EU STP Job ID: Amazon UK Services Ltd. Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. We are recruiting for a … passionate and customer obsessed Workforce Management (WFM) Analyst to join the EU Capacity Planning (CP) team with responsibilities for short term planning, supporting Customer Services in the EU region. Key job responsibilities We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks/acts globally, who has the ability to contribute major new …/analytical skills. The Workflow Analyst is responsible for ensuring multiple Customer Service sites meet service levels by staffing planning, work mix blending and call queue adjustments, and overall management of workflow across the Customer Service network. The Workflow Analyst is responsible for supporting and enhancing the performance of all sites within his/her portfolio with respect to More ❯

ensure that the systems supporting existing business processes work correctly and efficiently, and that applications maintenance and support are delivered within SLA. To maintain essential IT hardware used in operations within the DCs, ensure swap outs and spare parts are available to guarantee high availability and minimal downtime. Work with the Business to scope, design, develop, and implement new … or enhanced business requirements. Support and provide consultation to the operations management team to improve efficiencies or address challenges. Be a member of the wider Clarks logistics team managing the day-to-day distribution centre operations. Job Overview : People: No direct reports but coordination with other analysts and specialists in different workstream verticals. Key Relationships: Business teams and More ❯