recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer … such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and RemoteDesktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in More ❯
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Gold Group
recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer … such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and RemoteDesktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Gold Group
recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer … such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and RemoteDesktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in More ❯
systems & tools is essential: Windows operating systems Win 10 & preferably windows 7 and to lesser extent windows XP. Microsoft Office 365 products Active Directory MS System Centre Configuration Manager RemoteDesktop Experience Experience ideally using Dell equipment Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We More ❯
Prestwick, South Ayrshire, Ayrshire and Arran, United Kingdom
Expleo UK LTD
systems & tools is essential: Windows operating systems Win 10 & preferably windows 7 and to lesser extent windows XP. Microsoft Office 365 products Active Directory MS System Centre Configuration Manager RemoteDesktop Experience Experience ideally using Dell equipment Benefits Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges We More ❯
documents and knowledgebase articles. Attend voice calls Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Use RemoteDesktop to assist the end users as require More ❯
