in hardware diagnostics, break-fix solutions, and system builds. This role requires a proactive approach to software BAU tasks, second-line ticket resolution, and remotedesktop support. Additionally, the candidate will participate in Tech Bar services five times a week on a rotational basis. Your Responsibilities * Collaborate with … rota basis (5 times a week). * Manage software BAU tasks, ensuring business operations run smoothly. * Troubleshoot and resolve second-line tickets efficiently. * Deliver remotedesktop support to users, diagnosing and resolving technical problems remotely. * Maintain documentation of technical issues and solutions for knowledge sharing. You Will Have … Active SC Clearance * Proven experience in IT support, with a focus on hardware diagnostics and repair. * Strong understanding of laptop and desktop builds. * Proficiency in software troubleshooting and second-line support. * Experience in remotedesktop support and ticket management systems. * Ability to communicate effectively with users and More ❯
Infrastructure Management: Manage, maintain, and support a range of infrastructure systems, including MSSQL, VMware, and Windows Server environments. Oversee Microsoft Office 365, server and desktop operating systems, ensuring systems are fully operational and secure. Virtualisation & Remote Solutions: Manage virtualisation platforms (VMware, Hyper-V) and support virtual desktop infrastructure (VDI). Implement and troubleshoot remotedesktop applications and help desk software, ensuring smooth remote access for users. Network & Security: Administer network and wireless technologies, monitoring system performance, and resolving network issues to ensure high availability. Implement IT security solutions, including firewalls, anti-virus, and … infrastructure at all times. Key Skills & Qualifications Technical Skills: Strong experience with VMware, and Windows Server environments. Proficient with Microsoft Office 365, server and desktop operating systems. Hands-on experience with virtualisation (VMware, Hyper-V) and VDI. Solid understanding of networking and wireless technologies (LAN/WAN, DNS, DHCP More ❯
Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc
and procedures, Web Server Hosting, Microsoft Azure, Google Compute Engine, Amazon Web Services. Advanced knowledge of the Windows Server operating system, including features like RemoteDesktop Server, RemoteDesktop Server Farms, Terminal Services, and other advanced Windows features. Advanced knowledge of Virtual Machine hosting and management. … discuss high-level configurations. Strong documentation skills for protocols, procedures, and processes suitable for both technical and non-technical audiences. Experience in telephone/remote customer support or equivalent customer service experience. Advantageous Skills Industry-specific experience. Point-of-Rental Software end-user experience. AWS certifications (Cloud Practitioner, Operations More ❯
Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc
and procedures, Web Server Hosting, Microsoft Azure, Google Compute Engine, Amazon Web Services. • Advanced knowledge of the Windows Server operating system. Features such as RemoteDesktop Server, RemoteDesktop Server Farms, Terminal Services, and other advanced windows features are required. • Advanced knowledge of Virtual Machine hosting … protocol, procedures, and process so the documents can be consumed by non-technical front-end users as well technical back-end users. • Telephone/Remote Customer Support experience (Can be replaced with onsite experience or equivalent customer service experience) Advantageous Skills • Hire Industry experience. • Point-of-Rental Software end More ❯
Technician has detailed technical knowledge of network infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network, and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery … KPI’s are maintained. Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA’s. Provide onsite and remotedesktop and server support. Build rapport with all new and existing clients to develop positive working relationships. Manage, update and close tickets in … Data Protection Controller. To undertake such other duties as may be reasonably expected. Required Skills and Experience: Good understanding of IT infrastructure. Knowledge of desktop, server, printers and storage hardware and their components. Knowledge of network devices and their roles. Ability to plan, organize and adapt to changing job More ❯
to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Role Summary As a Desktop Support Engineer working for TT Games the purpose of this role will be to ensure that IT services are delivered and users supported in … Windows 10, 11 and MacOS (both using and troubleshooting). Working knowledge of source control systems (Perforce & TortoiseSVN) Working knowledge of Citrix and Parsec remotedesktop applications Working knowledge of System Center Configuration Manager(SCCM) Working knowledge of patching and vulnerability management Extensive experience with Desktop PC … hardware Understanding of basic LAN/WAN technologies (e.g. TCP/IP, OSI 7 layer model, etc). Remote administration tools for Windows and Active Directory. Familiarity with PowerShell. Highly self-motivated, self-directed, and attentive to detail. Good analytical, problem solving, documentation, and decision making skills. Ability to More ❯
in Windows buildout. Experience with Windows, AD, Avamar, VMWare, Citrix, Exchange, SCCM, SCOM, etc. Familiarity with ITSM ticketing tools such as Ivanti, ServiceNow, etc. Remotedesktop connectivity applications and Windows end point support. Administer and provide User account provisioning. Document and manage problems and work requests using the … and instant messages; create tickets and assign work orders/incidents to appropriate support teams. Diagnose problems through discussions with users, providing level 1 remotedesktop support. Install desktop applications and software. Work experience with SCCM patch deployments and SCOM monitoring tools. Knowledge of scripting. Highly self More ❯
Coleraine, Northern Ireland, United Kingdom Hybrid / WFH Options
Eakin Healthcare Group
team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services. Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 600+ users working for a group of companies. The majority of users work … from home. Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remotedesktop tools or physical attendance, should the need arise. Responsible for the roll-out of assigned IT related projects within the group, this … a proven track record in IT Support and service delivery. KEY ACTIVITIES Monitor Service Desk tickets and provide 1st/2nd line onsite and remote support. Administer Windows Servers 2012/2016/2019 in physical, Azure, and VMWare environments. Work alongside the infrastructure engineers to plan and deploy More ❯
are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support … IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remotedesktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and … maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems, updates , and software packages . Work with the IT team to resolve and escalate issues as needed. Perform routine system audits and ensure systems are up-to-date and secure. Provide end-user training and technical documentation More ❯
are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced Onsite Support … IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: Provide on-site and remotedesktop support for users, ensuring issues are resolved quickly and efficiently. Troubleshoot and resolve hardware, software, and network-related issues. Install, configure, and … maintain desktop systems, laptops, and peripherals. Ensure the deployment of operating systems, updates , and software packages . Work with the IT team to resolve and escalate issues as needed. Perform routine system audits and ensure systems are up-to-date and secure. Provide end-user training and technical documentation More ❯
We are actively seeking a detail-oriented DesktopEngineer to join our dynamic IT team. As a Desktop Engineer, you will play a pivotal role in ensuring the smooth operation of our desktop infrastructure. Collaborating with various teams, you'll deliver top-notch technical support and maintain an efficient … desktop environment. This on-site role requires coverage five days a week, with occasional flexibility for planned support outside regular hours. Our team is known for its customer-centric approach, strong technical expertise, and exceptional problem-solving skills. Responsibilities Customer Service • Provide exceptional customer service by ensuring a positive … experience for end users • Communicate effectively, empathetically, and professionally in resolving incidents and requests Desktop Support • Provide customer focused support for desktop-related issues, both on-site and remote. • Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime. Desktop Infrastructure Management • Install, configure, and maintain More ❯
Vertu House Team Valley Gateshead Due to rapid growth, we are now recruiting a 1st Line Desktop Support Technician to support the Group At Vertu Motors, our IT team aims "To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience". The working … about what you do. You Will Be Experienced With The Following Skills A very good working knowledge of PCs, Microsoft operating systems including both desktop and server environments, popular windows applications, Networks, and E-mail. A working knowledge of the following: Active Directory/Domain Environments. Microsoft Outlook/… platforms. Networking(LAN/WAN, TCP/IP, VPN Access etc). Internet access and restrictions, set-up, trouble shooting, reporting. Remotesupport tools including RemoteDesktop, VNC applications. Printers, scanners, wireless network devices. Microsoft Office Applications including Office 365. An understanding of motor retail manufacturer systems & interfaces would More ❯
technical issues escalated from Level 1 support, and performing scheduled or reactive on-site visits. Candidates must have their own transport. The role combines remotedesktop support with on-site assistance and requires strong technical expertise across various IT systems and platforms. Job Duties: Resolve advanced technical tickets … escalated from Level 1 support. Perform remotedesktop support and on-site visits for scheduled or reactive work. Administer Office 365, Azure, and multi-factor authentication (MFA). Manage Windows Server environments, including Active Directory, Exchange Server, and SQL Server. Provide firewall support, preferably with SonicWall and Ubiquity More ❯
Job Description Do you have experience providing IT support using remotedesktop tools? Do you have an excellent working knowledge of MS Office 365? Are you able to problem solve and think on your feet? Do you have excellent communication and interpersonal skills? We are looking for an … experience with Windows 7/10 applications. Excellent troubleshooting and customer service skills. Strong written and verbal communication skills. Experience providing IT support using remotedesktop tools. Ability to work independently in a rotational shift pattern. About us Watches of Switzerland Group is a FTSE-250 retail company More ❯
team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services. Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites. Ensure that incidents reported to the service … desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remotedesktop tools or physical attendance, should the need arise. Your Duties and Responsibilities Responsible for support of all MBA staff in their use of MBA IT systems, including PCs, laptops, and mobile More ❯
team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services. Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites. Ensure that incidents reported to the service … desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remotedesktop tools or physical attendance, should the need arise. Your duties and responsibilities in this role will consist of: To be responsible for support of all MBA staff in their use of More ❯
Social network you want to login/join with: Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers, and other peripherals using event logs … Office), applications, and security software. Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, RemoteDesktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile … system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange. Familiarity with endpoint security software More ❯
their teams. Employment Type: Contract Location: Dundee, Scotland Work setting: Onsite Responsibilities Good in Data Analysis & Reporting using MS Office and ITSM tools Coordinate desktop changes to avoid deployment collisions on high priority incidents. Prepare requests for rollout. Participate in incident handling concerning desktop changes. Participate in projects … concerning bigger desktop changes, for example rollout of new antivirus. Microsoft environment knowledge (desktop, o365). Have good technical understanding of the products building up a desktop service. Experience from the desktop environment. Understanding and experience of ITSM and ticketing process. Technical Requirements On site support … the facility and update on the desired tool. Disciplined, systematic problem solving skills required. Knowledge of Active Directory ITSM ticketing tools such as ServiceNow. Remotedesktop connectivity applications like Team Viewer. MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio VPN More ❯
Deskside Support Engineer Position Overview Desktop Technician will provide day to day local\remotedesktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer … resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide … support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 3-5 Years’ experience in Windows Desktop support and Infrastructure support. Candidate Required Minimum Qualifications and Skills: Bachelor’s degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional More ❯
1st Line Help Desk or IT Support experience Experience of installation, configuration and troubleshooting of systems, network, and hardware issues. Windows 10/11 desktop support Microsoft Office 365 Active Directory administration Some general networking skills to include TCP/IP Remote User Support (VPN/Terminal Services … RemoteDesktop Service Host PC/Laptop Hardware Support Desirable Virtualisation (Hyper-V ideally, but also Citrix or VMware) Windows Server 2012/2016 Anti-virus and backup solutions SharePoint Telephony & Mobile Devices CRM software Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc. Any suitable More ❯
Administration and configuration of Windows Server 2012R2 and above. Network administration and configuration (DHCP, DNS, VPN, TCP/IP). Configuration and maintenance of RemoteDesktop and Azure Virtual Desktop environments. Providing technical guidance adhering to best practice for both clients and internal staff. Project delivery, project … learn and stay current with developing technologies within the Microsoft ecosystem is essential. Nice to have (but not essential): Experience maintaining & troubleshooting Azure Virtual Desktop environments, including FSLogix configuration, Azure networking, and Azure VM maintenance. Teams Telephony Experience (Calling Plan, Direct Routing, or Operator Connect). Experience with configuring More ❯
Network and Infrastructure Manager. Main duties will be to maintain, secure & develop the IT infrastructure, to ensure the continued provision of secure network, cloud & remote resources required across the organisation with minimal downtime. To provide and secure a multi-layered infrastructure to support multiple business models To provide technical … networking platforms. Maintain effective data management, backup and DR capabilities, and provide elevated support assistance to helpdesk where needed, both within local offices and remote sites to enable all users to perform their daily job functions to the optimum level. To manage the MIS ServiceDesk. Responsible for the configuration … Advanced knowledge of Microsoft Windows Server Advanced knowledge of Active Directory infrastructure Management and implementation including DHCP and DNS. Advanced knowledge of Microsoft Windows Desktop to latest version (including earlier versions as needed). Advanced knowledge of Windows Server (e.g. 2019/2025). RemoteDesktop services More ❯
Network and Infrastructure Manager. Main duties will be to maintain, secure & develop the IT infrastructure, to ensure the continued provision of secure network, cloud & remote resources required across the organisation with minimal downtime. To provide and secure a multi-layered infrastructure to support multiple business models To provide technical … networking platforms. Maintain effective data management, backup and DR capabilities, and provide elevated support assistance to helpdesk where needed, both within local offices and remote sites to enable all users to perform their daily job functions to the optimum level. To manage the MIS ServiceDesk. Responsible for the configuration … Advanced knowledge of Microsoft Windows Server Advanced knowledge of Active Directory infrastructure Management and implementation including DHCP and DNS. Advanced knowledge of Microsoft Windows Desktop to latest version (including earlier versions as needed). Advanced knowledge of Windows Server (e.g. 2019/2025). RemoteDesktop services More ❯
B1, Birmingham, West Midlands (County), United Kingdom
Khuda Technology
Desktop Support Engineer Salary: Upto 38k Location: Solihull (Onsite) Contract: Permanent At Khuda Technology, we’re partnering with a reputable organisation to hire a Desktop Engineer who will provide high-quality IT support across the business. This is an excellent opportunity for a tech-savvy professional looking to … join a dynamic and growing team, supporting end-users in a professional and fast-paced environment. As a Desktop Engineer, you will be the go-to point of contact for technical issues, responsible for troubleshooting hardware and software problems, maintaining devices, and ensuring smooth daily operations for users. Responsibilities … Deliver face-to-face and remotedesktop support to internal users. Troubleshoot and resolve hardware, software, printer, and network-related issues. Build, configure and deploy desktops, laptops, and mobile devices. Support Office 365, Windows 10/11, and common business applications. Escalate unresolved issues to the appropriate internal More ❯
London, England, United Kingdom Hybrid / WFH Options
RMT Technology Ltd
Server 2016/2019/2022 & Active Directory- Installation and configuration Storage – Maintaining, updating, troubleshooting SAN devices; configuring iSCSI connectivity; managing and troubleshooting clusters RemoteDesktop Services – Experience supporting and troubleshooting RDS, RemoteApp and Citrix environments (on-prem and cloud) Network troubleshooting at 3rd line; Configure, support and … maintain WAN and LAN networking, Routers and Firewalls Endpoint Support – Experience with Windows desktop, application, tablet and mobile device support Configure, support and maintain Juniper firewalls, hardware support (PC, Servers and printers) Configure, support and maintain VPN solutions and knowledge of virtual desktop/server technologies including VMware More ❯