1 of 1 Remote Remote Monitoring and Management Jobs in Scotland

About the role: MJD Stems are looking for a proactive and personable IT Support Apprentice to join their growing team. In this hands-on role, you’ll be the first point of contact for clients and helping them keep their IT systems running smoothly. You’ll troubleshoot a wide range of technical issues—from hardware and software to cloud services … via our service desk located at Nether Dallachy and on-site visits across Scotland. As a Managed Service Provider (MSP), our work is fast-paced and varied. One day you might be configuring Microsoft 365, the next installing a firewall or assisting with a network rollout. You’ll receive full training on our internal systems (including ConnectWise PSA) and work … closely with our senior engineers to deliver outstanding service. Responsibilities: First-line support: Diagnose and resolve Tier 1 and 2 support tickets for desktops,laptops, servers, and mobile devices running Windows 11, macOS, and Microsoft 365 Microsoft Entra/Azure AD: Administer users, groups, and access permissionsSupport cloud identity issues such as login problems and MFA setup Customer service: Provide More ❯