Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support. This role offers a great opportunity for exposure to a … wide range of technologies and solutions. The ideal candidate will be able to function as part of a team and use their own initiative where required, resolving customer issues in a timely manner. Main responsibilities: Work as part of the service desk support team to handle calls and tickets in … line with agreed customer SLAs. Recording of solutions to client issues through our service desk ticketing systems and knowledge base. Ensure customer system documentation is updated to reflect any changes made as part of the day-to-day operation. Essential skills: Experience working with a Managed Service Provider or service more »
Location – Dumfries Salary – up to £30k DOE We’re looking for a quick thinking problem solver who has in depth knowledge of IT issues and how to troubleshoot them for a rapidly growing local business! The main priority for any member of the team is to ensure clients are kept … exceptionally happy and the Senior IT Engineer plays an extremely important role in doing so, You will handle escalated support requests for the service delivery team and support requests that the junior team are unable to fulfil. Your role: Work on and resolve escalated helpdesk tickets Provide the client with … advanced remote troubleshooting Remote hardware maintenance and support Use of inhouse ticketing system to work on and resolve Helpdesk Tickets and Service Requests Managing, recording and maintain all documentation Reviewing RMM dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
enlinea
Company Description Founded over 20 years ago and now based in the heart of Glasgow city centre, Enlinea is a computer support consultancy and managed service provider. Our skilled staff have extensive experience in providing IT services to small-to-medium sized companies. While our on-site IT Support covers … mainly Glasgow, Stirling, Edinburgh, and Central Scotland, our remote support, monitoring, and development services are used by companies across the UK and beyond. Having invested heavily in technology, we have become a leading provider of Managed IT Services. We are a Microsoft Partner. Role Description This is a full-time … hybrid role for an MSP Network Engineer Fortinet located in Glasgow, with flexibility for some remote work. As an MSP Network Engineer Fortinet, you will be responsible for day-to-day network engineering tasks, such as configuring and maintaining network devices, troubleshooting network issues, and implementing security measures. You will more »
Due to continued growth and success, we are looking for an enthusiastic, self-motivated, System Support Analyst to join our growing team. This customer facing role will primarily involve working in our service desk teams, providing proactive and reactive support. This role offers a great opportunity for exposure to a … wide range of technologies and solutions. The ideal candidate will be able to function as part of a team and use their own initiative where required, resolving customer issues in a timely manner. Main responsibilities: Work as part of the service desk support team to handle calls and tickets in … line with agreed customer SLA’s. Recording of solutions to client issues through our service desk ticketing systems and knowledge base. Ensure customer system documentation is updated to reflect any changes made as part of the day-to-day operation. Essential skills: Experience working with a Managed Service Provider or more »
