SIAM Problem Manager
- Location
- Inverness, Scotland, United Kingdom
About the job you’re consideringThe SIAM Problem Analyst is accountable for identifying, analysing, and managing problems across a complex multi-supplier environment to reduce the impact and recurrence of service disruptions.The role is outcome-focused, ensuring that underlying causes of incidents are investigated and addressed through effective supplier … welcoming environment, for everyone.Your skills and experienceProven experience in Problem Management, Service Management, or Service Integration within complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of services across multiple support teams and service towers.Experience conducting and facilitating root cause analysis, managing problem records ...