2 of 2 Remote/Hybrid Support Analyst Jobs in Scotland

Support Analyst Location: Fife Salary: £34,000-£40,000 per annum + up to 15% non-contractual bonus Working Arrangements: 4 days on site, 1 day from home - 14:00 finish on a Friday. About the Company We are working with a highly successful business in Fife, with … team is small but pivotal, ensuring smooth day-to-day operations and supporting key projects. Role Overview We are seeking a proactive IT Analyst to join our clients 2-person IT team. Reporting to the IT Manager, you will provide technical support across the business, maintain IT systems ...

Reed Technology is working with an established SaaS company, currently seeking to hire a Support Analyst on a permanent basis. Key Responsibilities: Provide first-line technical and customer support for the company’s SaaS platform Handle support requests via email, phone, and messaging channels Investigate software … issues and identify root causes Troubleshoot platform issues including user access, configuration, workflows, and system behaviour Collaborate with development teams to replicate issues and support resolution Assist in testing fixes and validating resolutions before release to customers Required Skills & Qualifications: 2+ years of experience in a technical/application ...