4 of 4 Remote Support Analyst Jobs in Scotland

Service Desk team. The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects. The role Primary Duties To maintain and … development and documentation of IT procedures and processes. Act as a technical resource in projects as directed by manager Secondary Duties To provide 2nd line application, OS and hardware support for internal and remote workers. To resolve user issues in a timely fashion and to escalate with relevant details where appropriate To carry out any other reasonable duties as … requested by manager Candidate Profile Experience of OS and application deployment Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience) Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast Patch Management Service Desk experience providing support to a multi-site organisation. Technical Skills/Experience Demonstrates appropriate More ❯

Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform to work in Edinburgh. Responsibilities: Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting … functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration, workflows, and report building (e.g., using Excelerator or Smart Client) Essential skills: Previous More ❯

Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform. The role is a 12 month FTC, with hybrid working in Edinburgh city Centre. Responsibilities: Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration, workflows, and report More ❯

A leading global engineering company is looking to add a SAP Support Analyst to their hybrid SAP SCM Support team in Aberdeen. The business is in the final stages of moving from SAP ECC to SAP S4HANA, introducing new processes across Finance, SCM, Transportation Management, and Asset Management. They've also rolled out ETM.Next, fully integrated with … SAP TM, to support logistics operations across the organisation. You'll play a key role in configuring and supporting ETM.Next, ensuring these critical processes run smoothly while looking for opportunities to improve and simplify the way SAP systems are used across the business. In this role, you will: Provide second line technical and functional support for ETM.Next and … and Finance run smoothly. Translate business requirements into SAP functionality and manage change requests. Coordinate testing of configuration changes within the SAP environment. Identify opportunities for process improvement and support roadmap planning with stakeholders. We're looking for someone with a good understanding of SAP technical architecture and ideally some experience with S4HANA, ETM.Next, or SAP Transportation Management. If More ❯