CRM Business Analyst - Microsoft Dynamics 365
- Hiring Organisation
- Reed
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,318 per annum, Inc benefits
project and its associated change initiatives. Key Responsibilities Work with stakeholders across the organisation to gather, analyse, and document business requirements, processes, and user journeys that support the Dynamics 365 CRM solution. Produce high-quality documentation including BRDs, user stories, acceptance criteria, process maps, data-flow diagrams … experience with Azure DevOps, including requirements management, user story creation, test case documentation, and Agile delivery tracking. Experience supporting system testing, UAT, and business readiness activities. Ideally, knowledge of the Microsoft Power Platform. Ideally, experience working within public sector, membership, or regulatory environments. Benefits 2-year fixed term ...