IT Professional Services Manager
- Hiring Organisation
- The HBP Group
- Location
- Scunthorpe, England, United Kingdom
customer feedback to improve service processes and eliminate friction from the customer experience. Actively contribute to the wider Group Management Team to support strategic decision making and drive customer ease initiatives across the business. Celebrate positive feedback and take ownership of resolving negative feedback or complaints with transparency, empathy … frameworks. · Solid understanding of computer systems, networks, hardware, and software. · Experience simplifying and improving processes to enhance efficiency and reduce customer effort. · Understanding of strategic planning with the ability to align team objectives to wider business goals. · Comfortable using AI tools, automation, and data insights to inform decisions ...