2 of 2 Remote Customer Service Jobs in Sevenoaks

Experienced Software Customer Service Specialist (SaaS) About the Role: We're looking for an Experienced Software Customer Service Specialist to deliver outstanding support to our fast-growing customer base across the UK's field service and trade industries. You will be the person customers rely on for clear answers, practical guidance, and a friendly … solution-focused experience. This role is ideal for someone who has spent a few years in customer service or customer support — especially within a software or technical environment — and is now ready to take on more responsibility, handle more complex enquiries, and contribute to improving how we support our users. About Us: We are the UK's … leading SaaS platform for Field Service and Trade companies, helping thousands of businesses manage scheduling, compliance certificates, service reminders, invoices, quotes, and more. Our support team sits at the heart of the customer experience — ensuring users feel confident, supported, and set up for success. You'll collaborate closely with product, engineering, sales, and customer success to More ❯

Service Support Lead – Sevenoaks | £25k + Benefits | Hybrid Are you a proactive, customer-focused leader ready to take charge of a high-performing service desk team? Our forward-thinking client is looking for a Service Support Lead to ensure SLA targets are met, issues are resolved efficiently, and customers receive top-notch support. What you’ll … do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve service quality Technical awareness a … plus Why you’ll love it: Hybrid working – part office, part home 25 days holiday, increasing with service Private medical, wellbeing support, eye care, and more If you’re ready to lead, inspire, and make an impact , apply today More ❯