2 of 2 Remote Customer Service Jobs in Sevenoaks

the site is within walking distance of Sevenoaks train station.* Do you have 18 months+ professional experience in an IT support role focused on 1st line/helpdesk/service desk style support? Are you enthusiastic, with a can-do attitude and excellent customer service skills? If so, you could be the candidate we are looking for... … very well suited to someone who is early in their IT career, bringing 18 months+ professional experience in an IT support role focused on 1st line/helpdesk/service desk style support, who is keen to gain exposure to new environments and learn from a talented team around them. In this IT Support Analyst role, you will be … required to use customer service skills, problem solving abilities and base IT knowledge to provide users with solutions to existing issues and new requirements, as well as having the opportunity to get stuck into new project work incorporating infrastructure, network security and project management tasks. Join a prestigious secondary school education establishment in the picturesque, bustling town of More ❯

solutions for today but for tomorrow, too. They’re always thinking ahead of the technology curve, so our customers feel confident that when they work with them. As the Service Support Lead, you play a pivotal role as the primary point of contact for the service desk. Your focus is on maintaining high standards for clients purchasing managed … ensuring SLA targets are met, and support is aligned with contractual agreements. You collaborate with the Technical Lead to ensure effective issue resolution and generate reports on ticket and service performance. Building strong customer relationships and identifying sales leads are integral to this role. Your exceptional organization, customer service, and communication skills will support the service desk team in delivering outstanding support to end-users. You will maintain contractual service desk requirements, respond to calls and tickets within SLA, and provide regular updates to customers on open issues. Direct communication with end-users regarding delays and resolution plans will be part of your responsibilities They’re Looking For: A dynamic Service Support Lead More ❯