Customer Support Specialist
sevenoaks, south east england, united kingdom
Software Works for You Ltd
improvements to the product or documentation. Maintain and update knowledge base articles and guides. Build strong relationships with customers through clear, empathetic communication. Collaborate with product, engineering, sales, and marketing to improve the overall customer journey. Escalate urgent or widespread issues quickly and clearly. What Success Looks Like: Consistent performance across response times, resolution rates, and customer effort scores. Clear More ❯
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