2 of 2 Remote Customer Engagement Jobs in Sheffield

Pega Decisioning Architect is a hands-on, strategic role responsible for designing, building, and optimizing the decisioning framework within the Pega platform, with a strong focus on the Pega Customer Decision Hub (CDH). This individual will be a subject matter expert who can translate business goals into scalable and efficient decisioning strategies, while also performing the practical configuration … Pega CDH, including Next-Best-Action (NBA) frameworks, real-time containers, and adaptive models. * Business to Technical Translation: Collaborate with business stakeholders, product owners, and data scientists to translate customer engagement goals and business requirements into effective and scalable decisioning frameworks. * Defining Policies & Rules: Define and implement engagement policies, arbitration rules, and predictive models to optimize customer More ❯

with operational execution. A key deliverable of the role will be developing transactional sellers into consultative BDMs. You will foster a high-performance sales culture that is data-driven, customer-focused, and aligned with Twinkl’s mission to support educators worldwide. This role requires you to stay up to date with the UK education system, curriculum developments and competitors … sales metrics and driving solution based sales outcomes. Deliver accurate forecasting and ensure sales targets are met or exceeded. Identify performance gaps and implement strategies to improve conversion rates, customer engagement, and overall sales effectiveness. Support team members with complex negotiations, proposals, and closing high-value deals. Collaborate with marketing, customer success, and product teams to drive … cross-functional alignment and customer satisfaction. Encourage a culture of accountability, continuous learning, and professional growth within the sales team. Experience & Requirements: Proven success in coaching and developing salespeople into high-performing BDMs. Experience building a consultative, solution-focused sales culture. Proven track record in B2B sales, ideally within the education, EdTech or SaaS sectors. Strong consultative sales skills More ❯