Application Support Analyst (Dynamics 365)
- Hiring Organisation
- Hays
- Location
- Sheffield, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £45,000
processes. ResponsibilitiesDeliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)Investigate, troubleshoot and resolve incidents and service requests in a timely and professional mannerEscalate complex or unresolved issues to third-party vendors or senior IT colleaguesMaintain and update support documentation … tools (Teams, SharePoint, Outlook, OneDrive)Familiarity with PowerApps and Power BIUnderstanding of business processes in finance, operations, or supply chainStrong problem-solving ability and customer service mindsetClear and confident communication skills Desirable SkillsKnowledge of Dynamics 365 Field Service or CE modulesExperience with Power AutomateService Management or ITIL ...