6 of 6 Remote Customer Service Jobs in Sheffield

as a single point of contact for our new and existing customers, seeing each request through from initial enquiry to completion. The Account Executive is responsible for providing excellent customer service, communication and coordination. Building strong customer relationships and going above and beyond stakeholder expectations. Hours: Monday to Friday, 8.30am to 5pm or 9am to 5:30pm … work from home (Salary may be negotiable depending on experience) Key Responsibilities Work as part of the wider client services team to ensure all customers receive the best possible customer experience Assisting the sales team by highlighting new opportunities Communicate with customers using the most appropriate method of interaction including phone, email and video call Attend face to face … meetings as and when required Ensure scheduled reports and tasks are completed in full and on time Take direction from Senior Account Managers and Account Managers to support customer and team objectives. Prioritise workload ensuring all requests are dealt with and completed on time Provide keen attention to detail when processing orders and communicating customer requests to internal More ❯

Job Title: IT Service Desk Team Leader Location: Sheffield, South Yorkshire Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. … This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are valued! Responsibilities: Lead and mentor the helpdesk team, ensuring efficient issue resolution Act as an escalation point for … is essential Strong knowledge of Windows Server, Microsoft 365, and Entra ID Experience with networking technologies (firewalls, switches, VPNs) Familiarity with virtualization (VMware, Hyper-V) Excellent problem-solving and customer service skills Previous experience leading or mentoring a team is a plus If you have the technical expertise and leadership skills to excel in this role, apply now More ❯

Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in location . You'll be talking over … tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on More ❯

systems * Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams * Understanding of anti-virus products, web gateway filtering, and networking concepts * Strong communication, problem-solving, and customer service skills * Ability to work under pressure and prioritize tasks effectively More ❯

where appropriate. Attend and constructively participate in regular Team Briefs as required. Where necessary attend internal/external training. Where necessary, maintain company brand/expectations with regards to customer service and satisfaction. Liaise with relevant stakeholders to achieve the performance and quality targets/expectations. Review and apply analysis of performance and quality MI systems feedback e.g. More ❯

robotic and electromechanical systems to clients across aerospace, manufacturing, and advanced engineering sectors. As part of their ongoing expansion, they are seeking a Field Commissioning Engineer to join their Service & Support team. This hands-on role is perfect for someone with strong electrical, PLC, and diagnostic experience who enjoys travel, solving real-world problems, and providing first-class technical … support to clients across the UK and beyond. Key Responsibilities: Commission and support bespoke robotic and automation systems at customer sites Diagnose and resolve electrical, PLC, and software faults in the field Perform on-site modifications, upgrades, and servicing of automation equipment Collaborate with software, workshop, and systems teams to resolve technical issues Deliver excellent customer service … peak performance Document and report technical issues, fixes, and progress throughout project lifecycle Provide emergency breakdown and reactive support when required Support internal system testing and development during quieter service periods Essential Skills & Experience: Strong fault-finding and diagnostic skills (electrical and software) Operational experience with industrial robots (e.g. KUKA, FANUC) PLC experience with Beckhoff, Siemens, or similar (IEC More ❯