2 of 2 Remote Support Team Leader Jobs in Sheffield

Job Title: 1st Line Support Team Leader Location: Sheffield (Hybrid - 3 days office/2 days remote) Salary: Up to £35,000 Employment Type: Full Time, Permanent About the Role: We are seeking a motivated and experienced 1st Line Support Team Leader to join a growing Managed Service Provider (MSP … based in Sheffield. This is a hybrid role offering the opportunity to combine hands-on technical support with team leadership and operational responsibilities. You'll lead a small, dynamic team providing exceptional 1st line IT support to a diverse customer base, ensuring high standards of service delivery while supporting internal process improvements. … The role includes overseeing ticket progression, managing performance, and handling technical escalations to 2nd/3rd line teams. Key Responsibilities: Team Leadership & Management Lead and mentor a team of 1st Line Support Technicians, ensuring effective daily operations and positive team morale. Conduct regular 1-to-1s, probation reviews, and performance appraisals. Manage More ❯

Shift Based First Line Support Team Leader – Hybrid Working Express Recruitment are proud to be working with a growing IT managed services firm based in Sheffield, who are looking to hire a First Line Support Team Leader to join their team on a full-time, hybrid, and permanent … that allows all their staff to make an impact on the company whilst allowing for a healthy work-life balance, making this role ideal for a Team Leader with a background within Service Desk Support. The successful candidate will inspire, mentor, and manage First Line Support Engineers, along with delivering training sessions for new products … company efficiency. The role requires a minimum of 3 days of work at their Sheffield-based office. Their ideal candidate will have previous experience as a Team Leader, along with a professional background in Service Desk Support (ideally at an MSP firm). They will be confident resolving conflicts, delegating work, providing feedback, conducting performance More ❯