Customer Service & Technical Support Advisor
- Hiring Organisation
- Evolution Power Tools
- Location
- Sheffield, England, United Kingdom
Thursday – 8am to 5pm Friday – 8am to 4pm Reporting to Senior Customer Service Manager Role Purpose A hybrid role combining Customer Service, Technical Support, and operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal … systems, internal teams and 3PL partners. Key Responsibilities Customer Service & Technical Support Respond to customer enquiries across phone, email, and social channels. Diagnose product issues and provide clear, accurate technical guidance. Process orders, replacements, and warranty claims. Manage complaints professionally, escalating when required. Systems & Process Support ...