9 of 9 IT Support Jobs in Shropshire

IT Support Technician Location Telford Package: Up to £27,000 per annum (depending on experience) Up to 24 days annual leave + Bank Holidays Annual Bonus Private Pension Scheme Healthcare Cash Plan Death in service Friendly and supportive culture with lots of employee advancement opportunities Duration: Permanent Hours: Monday- Friday 40 hours per week We’re excited to … in Telford that truly puts its people first. With a strong focus on innovation and continuous investment in the latest technology, this organisation offers a fantastic opportunity for an IT Support Technician to join a collaborative and future-focused team. In this role, you’ll provide day-to-day helpdesk support while also having the chance to … get involved in exciting tech projects that will stretch your skills and support your growth. The company is passionate about mentoring and professional development, making this a brilliant step for someone looking to build a long-term career in IT. What you’ll be doing: As the IT Support Technician, you will be getting involved in… Delivering More ❯

1st Line IT Support | Telford | £25,000- £27,500|Permanent We are seeking a proactive and customer-focused First Line IT Support Analyst to join our client’s IT Service Desk team. In this role, you will be the initial point of contact for all IT-related issues, providing timely and effective technical support to ensure the smooth operation of day-to-day business activities. This is an excellent opportunity for someone looking to build or develop a career in IT, working in a fast-paced, supportive environment with clear paths for progression. The Company: A fast-moving yet supportive company driven by innovation and big thinking. You’ll be given real … responsibility from day one, with massive support and resources behind you to deliver—and grow. What’s in it for you? A permanent role. Working hours between 8:30am-5:30pm, 37.5 hours per week. Private healthcare Free on-site parking. Company pension Excellent career prospects available for the right person. Opportunity: Serve as the first point of More ❯

IT Desktop Support – Job opportunity Location: West Midlands - OnsiteSalary: £25k - £32k (flex depending on experience) plus benefits Our client, who is a specialist IT Service provider working with clients in the West Midlands region is looking for an experienced IT Desktop Support person to join the team. This role will attend various customer sites across … the West Midlands region (Walsall, Wolverhampton and Birmingham) providing high levels of customer support and working within agreed service levels. IT Desktop Support - role Installation and preparation of new IT Hardware & Infrastructure. Management of call queue. Maintain asset register. Working at 2nd/3rd line capability with escalation and collaboration with 3rd line team where necessary. … Perform software rebuilds of laptops and PC’s where needed. Working with the Microsoft suite of products including MS Teams. IT Desktop Support – experience A customer first approach. Good knowledge of Windows 10/11. Knowledge of Apple products, such as IPads. Some server experience – 2016 & 2019. Problem solving skills with good attention to detail. Some knowledge of More ❯

As an IT Support Field Engineer Apprentice, you will gain hands-on experience delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not … be limited to]: Travel to schools and business customer sites to provide on-site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops … tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues to senior engineers when needed. Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office 365, antivirus, school MIS systems). Help maintain IT asset inventories and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies More ❯

About us: Flex IT is a growing and customer-focused IT services provider, committed to delivering high-quality technical support and infrastructure solutions. With a passion for service and innovation, we support a wide range of clients across sectors and are looking for an enthusiastic IT apprentice to join our team. Overview: We are now … looking for an eager candidate to join us as an IT Helpdesk Support Technician apprentice. This hands-on role will offer practical experience across core areas of IT support, including service ticket handling, hardware setup, user support and on-site assistance. You’ll work alongside experienced professionals and receive full training while gaining a recognised … qualification. Responsibilities: Respond to customer support requests in line with SLAs Answer phones using standard procedures and provide first-line technical support Perform daily backup checks and escalate issues where necessary Configure and install IT hardware (PCs, laptops, printers, routers, etc.) Keep customers informed on progress through the ticketing system Work to resolve tickets promptly or escalate More ❯

This hands-on role will offer practical experience across core areas of IT support, including service ticket handling, hardware setup, user support and on-site assistance. You’ll work alongside experienced professionals and receive full training while gaining a recognised qualification. Role Respond to customer support requests in line with SLAs Answer phones using standard procedures … and provide first-line technical support Perform daily backup checks and escalate issues where necessary Configure and install IT hardware (PCs, laptops, printers, routers, etc.) Keep customers informed on progress through the ticketing system Work to resolve tickets promptly or escalate to 2nd line support when required Document installations and support procedures accurately Support internal … hardware logistics (e.g., moving kit to work area) Collaborate with team members across Flex Attend client sites with team members when needed Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new More ❯

To assist in providing front-end IT support to all colleagues across the Southwater Event Group properties and provide support in setting up IT requirements for TIC client events, ensuring the highest level of customer service is provided at all times. Role To monitor the IT helpdesk on a daily basis, ensuring all tickets raised … in a timely manner. Respond to and resolve first line issues relating to hardware, software and user access. To undertake daily, weekly and monthly maintenance checks on all Group IT equipment including PCs, printers, copiers and desk phones. To be the first response to any Wi-Fi requests. Gain knowledge of in-house applications, providing support and escalating … issues when necessary Assist with the installation, configuration and relocation of computers, monitors and peripherals. Work with third-party IT providers and software vendors to coordinate issue resolution. Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation. To work alongside the Group Technology Manager in the administration of the digital display More ❯

My nationwide client based in Telford has an urgent requirement for x2 IT Support Engineers to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows … imaging, troubleshooting, hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯

Providing first-line technical support to customers via phone, email, and helpdesk software (Connectwise), ensuring responses align with agreed service levels. Key responsibilities include logging and managing support tickets, performing daily backup checks, and configuring and installing IT hardware such as workstations, laptops, and printers. Role Responding in line with SLAs to customer support requests: Telephone … Email Connectwise Verbal Answering telephone using standard procedures: Logging support calls onto helpdesk software (Connectwise) if customer has not already logged New user creation for customers Daily backup checks Configuration and installation of workstations, laptops, printers, routers and any other hardware as required. Usually at Flex but may be at customer site Keeping customer updated when working on support … Friday 8:30am - 5pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Wednesday, 10th September 2025 Start Date Thursday, 11th September 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Problem solving skills Administrative skills Analytical skills Logical Initiative Qualifications English GCSE, grade Level 2 FS or GCSE 4,C (Essential) Maths More ❯