2 of 2 Service Delivery Jobs in Sidcup

This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any fault … assigned correctly. Role Reporting to the Service Delivery Manager, your main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst ...

point of contact for engineers, Project Managers, customers, and internal teams, helping to diagnose technical issues, coordinate information, and ensure projects and service activities are delivered efficiently and to a high standard. The Role As a Technical Support Engineer, your responsibilities will include: Acting as the first point … technical queries during installation, servicing, commissioning, and aftercare. Escalating complex technical issues to senior engineering teams where required. Supporting the planning and coordination of service activities. Maintaining accurate technical records, databases, and documentation. Reviewing service reports and technical information for accuracy and completeness. Supporting compliance and quality assurance ...