1 of 1 Management Information System Jobs in Skelmersdale

tickets, primarily related to SAP systems. There may also be the opportunity to assist with wider projects and initiatives such as; reporting, process improvement and documentation, master data management, occasional IT support and developing your own SAP technical knowledge. If you have a passion for providing a great client experience, getting exposure to the inner workings of an … department and being able to grow within a well-respected global technology organisation then this role is for you. Requirements Assist with the management of the Helpdesk system by taking ownership of new ticket and email allocation and monitoring. Ensure suitable quality assurance by working with the Helpdesk team to ensure emails and tickets are resolved within … governance. Monitor, coordinate and communicate escalations with the relevant stakeholders as appropriate. Gather process and IS requirements from customers and create suitable documentation in order to capture the information in a structured way. Ensure information for ticket, SLA table and client data remains accurate and that the data is appropriately updated to ensure accuracy is maintained. More ❯