1 of 1 Remote Bug Management Jobs in Slough

E-Commerce Success Manager plays a key global role in maintaining platform stability, improving operational excellence, and communicating resolution progress and performance insights to senior stakeholders. Key Responsibilities Issue & Bug Management Serve as the single owner globally for all website issues and defects reported by internal stakeholders & consumers. Log, prioritise, and track bugs through resolution, ensuring timely fixes … the main liaison between e-commerce, IT, and business stakeholders. Provide regular reporting and dashboards on open issues, progress, resolution rates, and trends. Escalate high-impact issues to senior management with clear context and recommended next steps. Communicate proactively on downtime, system changes, or critical incidents. Hold success & satisfaction reviews around site stability, raised issues & performance with core markets … of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to More ❯