1 to 25 of 40 Remote Customer Experience Jobs in Slough

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and … days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Reporting to: Senior Commercial Legal … Counsel Your Skills: Commercial Law. Contract Negotiation. Experience drafting and negotiating commercial contracts. Able to own caseload independently. SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner More ❯

Senior Customer Success Manager Salary: £62-68k … + commission | Location: London, Hybrid (3 days in office) A leading AI-driven Customer Intelligence Platform is looking for a Senior Customer Success Manager to join their CX team. The company helps businesses unlock insights from unstructured customer data, supporting clients in customer experience, survey analysis, conversational analytics, and fan intelligence. Key Responsibilities: Act as … years experience, ideally in agency, SaaS, or BI/market research environments. Commercially savvy with a strong business development mindset. Solid understanding of Customer Experience (CX). Excellent communication skills and personality; line management experience not required. Why Join: Competitive base plus high-earning commission structure (~25-30% bonus potential). Hybrid, flexible working with modern More ❯

us at www.monotype.com. Who do we need? As the first point of contact with prospective customers, the Associate Mid Market Sales Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. The Associate Mid Market Sales Representative will interact with … technologies. This individual will have responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success of this role. Another important role … follow-up. Cold-call prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage. Support field Account Managers with contracts and other administrative tasks. Answer existing customer queries and spot opportunities for future sales. Set up and deliver sales presentations, product/service demonstrations and other sales engagements. Retrieve customer feedback and share insights of More ❯

passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll … strategies. Mentor colleagues and contribute to a culture of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling … Experience in AI-enabled customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to More ❯

what’s possible through technology. You’ll bring together deep industry expertise, cutting-edge architecture, and advisory know-how to lead complex transformations across digital commerce, supply chain, and customer experience — all while steering the next wave of innovation across the Consumer Markets sector. 🌍 What you’ll be doing Leading high-impact technology and architecture engagements across Retail … optimisation. Defining “North Star” architecture visions that combine business strategy, technology innovation, and measurable business outcomes. Driving the adoption of emerging technologies (AI, Cloud, Data, and Automation) to reimagine customer experience and operational resilience. Acting as a trusted advisor to senior executives on major transformation programmes — influencing direction, investment, and design. Building and leading cross-functional teams across … architecture, delivery, and consulting, ensuring solutions stay pragmatic and outcome-focused. 💡 Experience required 10–15+ years’ experience leading complex, end-to-end solution architecture across major technology and business transformation programmes. Strong background in Consumer Markets (Retail, CPG, or Retail Pharma), with practical experience shaping digital and data-driven solutions. Proven track record engaging with C-suite More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and strategic expansion. What You'll Be Doing Own the commercial … churn, NPS, and account health metrics internally What You'll Bring 6-12 years' experience in Customer Success, Strategic Accounts or Client Services Background in SaaS, insights, CX, or agency-side roles preferred Strong commercial acumen and ability to identify and nurture sales opportunities Confidence engaging with senior client stakeholders and navigating complex orgs Experience working across More ❯

Rapid Response Analyst Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team as we grow and develop. You will be joining a dedicated Customer Experience team who are passionate about supporting our customers and each other to the best of their ability. In this role you will be the first line response for … customer support, covering a range of products including HR, payroll, LMS software amongst others. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role … issues. Ensure that customers' expectations are managed well. Have a good understanding of the product/service and should be able to troubleshoot technical issues. Keep detailed records of customer interactions, issues, and resolutions. Maintain a knowledge base of common problems and solutions that can be used to help customers in the future. Have the ability to identify and More ❯

At Stax , we’re partnering with a leading AI-first SaaS company that’s redefining how customer support is built, scaled, and experienced in the era of intelligent automation. We’re looking for a Head of Customer Support — an inspiring leader who’s passionate about delivering exceptional customer experiences through innovation, data, and the power of AI. … About the Role As Head of Customer Support, you’ll lead and scale a global support organisation that’s setting new standards for how modern B2B SaaS companies engage with their users. You’ll design and execute a forward-thinking support strategy focused on measurable outcomes, agentic AI adoption, and seamless customer journeys. This role is ideal for … leader who thrives in fast-paced, high-growth environments and has a deep appreciation for both technology and people. What You’ll Bring 15+ years in Engineering, Technical Support, Customer Support, or Escalations, with 8+ years leading teams in high-growth B2B SaaS organisations. A proven record of scaling large support functions that drive measurable impact on customer More ❯

out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions . We understand that no two financial needs are … help us deliver faster, better, more transparent lending decisions for our customers. Working closely with senior business stakeholders, you’ll help shape the product roadmap, ensuring our products meet customer needs, comply with regulatory standards, and drive business growth. Reporting to the Head of Product, you’ll help establish a world-class product team and shape how we approach … product discovery and delivery. You’ll implement best practices from the technology, banking and fintech industries, ensuring our product development processes are agile, efficient, and customer focused. Key Responsibilities Vision & strategy Define and communicate a clear and compelling product vision, strategy and roadmap for our lending products. Conduct market research, customer discovery and competitor analysis to understand customer More ❯

ve proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology … teams are communities of technology focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support pre-sales activities and to … d love to see: Educated to degree level or equivalent. An understanding of the key finance or procurement business issues/drivers that result in clients pursuing transformation programmes. Experience of multiple industry sectors (e.g. Media, Services, Retail, Insurance, Local Government etc.) is preferred Experience of working effectively with senior client representatives. Knowledge of how Oracle Cloud ERP More ❯

maintain momentum. What we expect from you: Strategic Leadership: Proven ability to translate vision into actionable programs and mobilize cross-functional teams toward shared outcomes. Transformation & Change Expertise: Deep experience leading large-scale transformation, ideally across multiple geographies and functions. Program & Portfolio Management: Strong command of methodologies (Agile/hybrid/waterfall) with experience managing complex multi-track … programs. Operational Acumen: Understanding of organizational design, shared services, and best-shoring models, including experience implementing AI and automation in operations. Commercial Mindset: Ability to connect operational changes to business performance (revenue, margin, cost base, and customer experience). Analytical Rigor: Comfortable using data and KPIs to measure impact and guide decisions. Influence & Communication: Excellent stakeholder management … skills; able to communicate clearly, inspire trust, and navigate complex organizational dynamics. Cultural Agility: Experience working in international environments, building bridges across regions, and fostering a “one company” mindset. Experience leading transformation or modernization programs in global or multi-regional organizations (preferably in IT services, technology, or consulting). Strong background in program governance, PMO leadership, and strategic More ❯

premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. They are helping organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using their solutions. … for onboarding, content sharing, and campaign execution. Team Collaboration Collaborate with internal teams and contribute to a culture of creativity, accountability, and continuous improvement . Requirements 6+ years of experience in partner or channel marketing, ideally within international markets. Experience executing co-marketing campaigns and working with partner ecosystems. Familiarity with EMEA and APAC business environments and cultural … nuances. Strong communication and project management skills. Experience in B2B tech, SaaS, or enterprise software is preferred. Comfortable working in a fast-paced, cross-functional environment. Why apply: The Company: Join some of the industry’s most creative minds. Their global team of professionals are always encouraged to keep up with the latest technological and business advances, which ensures More ❯

a fast-paced, high-performance environment. You’ll be the technical backbone bridging our product with client needs, helping scale our go-to-market efforts and shaping how customers experience our platform. This hybrid role combines technical expertise, client-facing problem-solving, and product integration, with plenty of room to grow and shape the scope based on your strengths. … that values flexibility and connection. What you'll do: You will work mostly on post-sales operations. Work closely with the founders and the (future) CSM team throughout the customer journey Gain a deep understanding of our users, their business objectives, their flows of funds to demonstrate value effectively. Ensure an excellent customer experience and apply technical … expertise throughout the implementation by maintaining consistent, clear communication with multiple stakeholders. Differentiate between “must-have” and “nice-to-have” requirements and feedback from the customer during the deployment. Document the implementation project plan for both internal and external stakeholders. Define project milestones, meet them, and clearly communicate dependencies and ownership. Identify and mitigate project risks such as scope More ❯

across their platform, applications, and AI-powered experiences. This isn’t analytics as usual. You’ll be defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning come together to deliver insights that go far beyond traditional dashboards. You’ll own the product vision and roadmap for a next-generation analytics engine … source joins, and both human and AI-native querying (e.g. Text-to-SQL). Leverage in-app instrumentation (session replays, logs, engagement events) to enable observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions Lead the development of agentic capabilities—such as natural language querying, AI-generated dashboards, and real-time recommendations—integrating structured data with … and notebooks. Design for Multiple Personas Create adaptable tools and visualizations that serve developers, product managers, GTM teams, and support leaders—balancing usability, flexibility, and technical depth. Champion Developer Experience Treat analytics as a product for builders: emphasize modular design, great documentation, clean APIs, and extensibility. Integrate Across the Stack Ensure seamless interoperability with the company’s knowledge graph More ❯

Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue prevention. Support change and release governance for restaurant-impacting changes. Champion a customer-first mindset, ensuring technology enables great guest experiences. About You: Proven experience in IT Service Delivery or IT Operations within a hospitality or multi-site retail environment (hospitality … strongly preferred). Experience in proactively managing multi-vendor environments, particularly Vista, Oracle, and Fourth. Strong understanding of ITIL processes (Incident, Problem, Change, and Service Level Management). Excellent stakeholder engagement skills with a collaborative, delivery-focused approach. Comfortable working independently, managing priorities, and driving outcomes autonomously. Calm under pressure, analytical, and pragmatic in fast-moving operational settings. A … enjoys working with suppliers to find smart, scalable solutions. This is an exciting opportunity to join a respected hospitality brand where your expertise will directly impact service quality and customer experience across the UK and beyond. More ❯

home We’re looking for an Ecommerce Optimisation Specialist to join one of our dynamic retail clients. If you’re passionate about online shopping, love using data to improve customer experiences, and enjoy driving impactful changes across websites and apps, this could be the role for you. What you’ll do: Oversee all ecommerce optimisation and personalisation initiatives across … websites and apps. Work with the ecommerce trading team to gather A/B testing requirements and implement campaigns that balance customer experience with commercial impact. Manage content updates to ensure a clear and accurate customer journey. Identify opportunities for innovation and implement changes using Bloomreach and other tools. Utilise HTML, CSS, and a strong understanding of … search and merchandising tools (Search and Promote). What we’re looking for: Passion for ecommerce and online retail. Strong analytical mindset with experience in optimisation, personalisation, and A/B testing. Hands-on experience with HTML, CSS, and ecommerce platforms/tools. Be at the heart of driving innovation and delivering experiences that keep our customers coming More ❯

market strategy for an integrated portfolio of Billing and CRM products. Translate complex product capabilities into clear business outcomes and market value. Partner closely with Product Management, Sales, and CX leaders to drive growth and adoption. Lead competitive positioning, packaging, and messaging across the product suite. Work hands-on with CRM and Billing platforms to understand functionality and shape positioning. … About You Experience in Energy/Utilities. Strong understanding of Customer Experience, CRM, and Call Centre operations. Exposure to Billing systems, pricing, or rate design. Working knowledge of platforms such as Salesforce or similar CRM systems. Analytical, detail-oriented mindset with strong cross-functional communication skills. Comfortable getting hands-on installing, configuring, and experimenting with software. Background More ❯

+ £12,000 OTE Location: London (Hybrid – 3 days in office) Why Join: Work with cutting-edge AI technology transforming how global businesses operate Fast-track your career in customer success, with progression into senior commercial or product roles Join a scale-up that blends world-class tech with a collaborative, people-first culture Looking to launch your career … in the world of SaaS and AI? This is your chance to join one of the UK’s fastest-growing software companies, working at the intersection of technology, customer success, and commercial strategy . You’ll be the product expert guiding customers through trials, showcasing value, and turning interest into adoption — all while developing the commercial acumen to shape … AI can simplify and speed up complex tasks Understand client challenges, design smart solutions, and guide them through adoption Collaborate with Support and Technical teams to ensure a seamless customer experience Help turn trials into long-term success stories — you’ll be key to the growth engine What You’ll Bring: A degree in a technical, analytical, or More ❯

First Product Design hire 🚀 💰£50,000-£55,000 🏡Hybrid working Our client is a forward thinking, VC backed startup transforming the retail industry with an innovative solution that redefines customer engagement. Their product suite includes a mobile first web app, a client facing dashboard and supporting marketing platforms. They’re now looking for their first Product Designer to take … is a great opportunity to take on more ownership and really make your mark as the companies first Product Designer! What are they looking for? 2-5 years of experience in UX/UI design for digital products, ideally in a startup or fast-paced environment Strong portfolio showcasing UX and UI skills across web and mobile platforms Proficiency … in Figma Comfortable working cross-functionally with engineers and stakeholders Excellent communication skills and attention to detail Experience with responsive and mobile-first design This role would suit someone early in their career with a pro-active attitude and passion for progressing their career in product design. You’ll be supported by a high calibre and friendly team and More ❯

Design Lead, FinTech experience is needed , London, Hybrid, £80k-£100k base, B2B, UI/UX A rapidly growing fintech is looking for a passionate and pragmatic Design Lead to help establish and shape its design function. This is a rare opportunity to build a design culture from the ground up, covering UI/UX, API documentation, and visual identity. … combines strategic thinking with hands-on delivery. You’ll lead a small but high-performing team, define scalable design systems and workflows, and play a key part in shaping customer experience across the company’s core digital products. Responsibilities include leading and mentoring designers, overseeing product and UX design, maintaining design consistency, and collaborating closely with cross-functional … during early product development stages. The ideal candidate will have at least four years in a senior or leadership design role, a portfolio demonstrating both craft and strategy, and experience across UI/UX and brand design. Strong communication skills, adaptability, and comfort working in a fast-paced environment are essential. More ❯

We’re partnering with a household brand as they embark on a bold CRM transformation across Europe. They’re building a brand new Customer Engagement division, and this is one of the very first hires into it. This isn’t campaign delivery, it’s CRM architecture. That means you’ll be laying the foundations and building the platform from … scratch, for how this business builds trust, personalisation and loyalty through every stage of the customer journey. The Role: This is a newly created role reporting into senior leadership, with one direct report to recruit and manage. You’ll lead the implementation of Salesforce Marketing Cloud across the business and design an adaptive, CRM model that can flex by … CRM performance across markets What We’re Looking For: Someone who’s helped stand up a CRM function from scratch, you know what’s needed before it exists Proven experience using Salesforce Marketing Cloud (or similar enterprise platform) at scale Deep understanding of GDPR and consent management in a multi-market setting Strategic thinker with strong technical and architectural More ❯

of the brand. This commercial role exists to drive the online presence and performance of the portfolio of The Lakes Distillery brands, optimising the website to ensure a seamless customer experience. This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital platforms, driving customer engagement, and using data analytics for … sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience from website to unboxing. RESPONSIBILITIES: Run the operation & optimisation of The Lakes’ Distillery portfolio. Take ownership of site trading & merchandising, UK & Internationally. Take responsibility for the technical aspects of site trading, making sure the conversion rate is healthy & the website is … each of the brands. Collaborate with relevant teams internally to implement respective communications plans and trading strategies, in particular working alongside digital marketing & brand managers, warehouse & supply chain, and customer service executives. Devise & manage CRO & UX testing roadmap for continuous innovation. Responsible for legal compliance, GDPR, & smooth installation of 3rd party modules & apps. Manage web development agencies & budget. QUALIFICATIONS More ❯

roughly 1/2 days a week in London) We’re partnered with a well-established, tech-driven company that’s redefining how data science supports product innovation and customer experience across its domain. With a strong focus on automation, personalisation, and intelligent decisioning, this organisation is placing data science at the heart of its strategy, investing heavily … practices, helping teams unlock greater value from data Lead by example in establishing a sustainable, scalable approach to AI delivery What We’re Looking For 6-10+ years’ experience as a Data Scientist or ML Engineer, with exposure to both traditional ML and generative AI Strong belief in data science as a product, not just a modelling function … software engineering principles, and deployment tooling Familiarity with experimentation frameworks and model monitoring approaches A pragmatic mindset, able to balance rigour with delivery, and guide stakeholders toward value Prior experience building ML capabilities within product-focused teams or high-growth environments Interest in shaping team norms, mentoring others, and elevating data science maturity Package includes: Competitive salary, annual performance More ❯

Account Manager (SMB–Mid Market) VennApps 📍 London, UK (Hybrid) 💼 Accounts 💰 Competitive based on experience 🛂 Visa Sponsorship Available About VennApps VennApps is one of the leading Shopify mobile app builders, empowering fast-growing e-commerce brands to launch world-class mobile apps in record time. With a focus on performance, flexibility, and customer success, we help merchants unlock new … and lifestyle. The Role We’re looking for an Account Manager to join our growing team and play a critical role in the long-term success of our growing customer base. You’ll work cross-functionally with product, design, and engineering to deliver customer solutions and insights. This is a high-impact role where you’ll directly influence … best practices on mobile UX, push notifications, and lifecycle marketing. Collaborate with our Solutions Engineering team to support advanced customisations and technical implementation. Act as the voice of the customer internally, providing feedback to influence our product roadmap. Monitor key customer success metrics such as Net Revenue Retention (NRR), feature adoption, and churn risk. Proactively identify upsell opportunities More ❯

a high-performing consulting team — from project delivery to mentoring and professional growth. Translate strategy into execution , delivering transformation initiatives spanning market entry, M&A analysis, customer acquisition, CX/platform selection, AI and data-driven change . Own client relationships end-to-end: proposal development, pitches, delivery oversight, and stakeholder management for mid- to large-scale programmes. Drive … ChMC) or equivalent professional accreditation (essential). 10+ years in strategy, business transformation, or digital consulting with proven leadership of multi-disciplinary teams. Strong grasp of digital platforms, AI, CX, data analytics, and emerging technologies — able to guide clients on selection and implementation. Excellent communication and stakeholder management skills; confident in presenting to senior executives and facilitating workshops. Experience across multiple sectors — energy, infrastructure, automotive, or commodities desirable. Prior Big 4 or boutique consulting experience is advantageous. Please send a CV with all your relevant experience and skills! Feel free to email your CV with your salary expectations, availability to interview and start marina.economidou@templeton-recruitment.com Dr Marina Economidou, Senior Client Partner More ❯