1 of 1 Remote Customer Experience Jobs in Slough

Customer Renewals Associate Slough £Competitive Salary and Benefits Full-time Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, wed love to hear from you! Were looking for a Customer Renewals Associateto … join our dynamic team at IRIS Software Group. In this role, youll be working with our existing customer base supporting them through the renewal journey, resolving any issues, and helping them get the most from our products. What you'll be doing: Managing a portfolio of existing customers, guiding them through their renewal process Building strong relationships to drive … satisfaction, loyalty, and long-term retention Proactively identifying at-risk accounts and working to reduce churn Collaborating with internal teams including Sales, Customer Success, and Product Providing accurate renewal forecasts and maintaining detailed CRM records Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams What were looking for: Previous experience in customer More ❯