23 of 23 Remote/Hybrid ITIL Jobs in Slough

connectivity troubleshooting Experience working with Azure Virtual Desktop (AVD) environments Exposure to managing and supporting enterprise video conferencing and AV systems Familiarity with ITIL-aligned service management and modern ITSM tools Experience using RMM tools and working within structured project delivery frameworks Other: Experience overseeing or supervising support teams ...

Qualifications and Certifications Microsoft Certified: Modern Desktop Administrator Associate (MD-102) Additional relevant Microsoft certifications would be advantageous. Preferred Additional Skills Knowledge of Agile, ITIL practices and service management. Exposure to DevOps methodologies and tools. Ability to manage and optimise storage solutions. Understanding of compliance standards (GDPR, ISO 27001). ...

experience in Customer Service, preferably in a global organization and Service Provider environment • Technical background in Telecommunications, Service Management, and IT Service Management processes (ITIL). • Experience with Windows Server (installation, patching) and relevant certifications (e.g., CCNA, Microsoft) • Proven ability to manage OTN Systems Networks and configure Cisco ...

support is essential Experience of working with the Microsoft Suite Power shell experience Familiarity with Windows and Linux administration A knowledge or understanding of ITIL is nice to have Experience of Rhapsody, InterSystems or Mirth Strong analytical skills Experience of working within the Healthcare sector is essential (exposure of working ...

Certified Slack Administrator Airtable Administrator Certification Proficient in supporting both Mac (70%) & PC (30%) Familiarity with identity management, SSO, and MDM solutions. Knowledge of ITIL processes and ticketing systems (e.g.,Jira, JumpCloud). Excellent problem-solving skills and ability to work under pressure. Strong communication and customer service skills. Preferred ...

Familiarity with AI-driven learning tools, analytics platforms, or adaptive learning systems. Experience delivering enterprise system implementations or digital transformation programmes. Relevant qualifications (e.g., ITIL, PRINCE2, CMALT, MSc in Education/Technology/IT). We support our staff to create work-life balance which works for them and welcome ...

Experience migrating complex email solutions to Exchange Online Adept in Agile ways of working with delivery of tasks in a sprint methodology Knowledge of ITIL framework (understanding of Incident, Problem, Change) How this role fits into the wider business: This role is part of the Digital Workplace domain which ...

solutions using the Microsoft or AWS cloud technologies and services and other technology services. Certifications (desirable, ideally Architectural qualifications such as Togaf or similar, ITIL, Cloud technologies at a fundamental level e.g. AZ900, DP900) Benefits What you can expect from us: At Nasstar, we know the importance of looking after ...

Qualifications and Experience A minimum of 10 years' experience in a service management advisory/consulting role or as a senior client-side stakeholder ITIL certification preferred; however, demonstrable, in-depth practical experience is essential Experience working with Enterprise Architecture frameworks (e.g. TOGAF) preferred; certification is an advantage Strong background ...

skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options available ...

lead infrastructure projects in manufacturing or multi-site environments. Excellent communication skills in English and Spanish; ability to work across regions. Certifications (Preferred) PMP, ITIL, CCNA, CompTIA Project+, AWS/Azure certifications, or equivalent. ...

built production systems at scale Strong Azure architecture experience with cloud-native design patterns Demonstrable security framework experience (SOC 2, ISO 27001, ITIL) Hands-on automated testing frameworks expertise Practical BDD familiarity More importantly, you are: A strategic partner who can balance technical excellence with commercial reality Hands-on when ...

messaging authentication/certification techniques and secure FTP environments. Experience of project delivery life cycles, in accordance with industry best practice. Knowledge of ITIL is beneficial. Knowledge of Salesforce is an advantage. What We're Looking For: Ability to remain calm and focused under pressure, while supporting customers, colleagues ...

members of service delivery. With broad technical IT knowledge with the ability to discuss technical solutions, you will possess: Experience working in an ITIL framework and using service management principles. Strong organisational and supplier management skills. Strong knowledge of networks and cloud computing principles Solid literacy in data and cyber ...

large-scale, complex service transition or IT infrastructure projects (with experience transitioning network support services or critical IT infrastructure highly preferred) Strong understanding of ITIL frameworks, service management processes and operating model design as well as a structured, methodical and outcome-focused approach to delivery with a keen ...

role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service … platforms, and operational support services Essential Requirements 15+ years of experience in IT Operations and Service Management Minimum 12+ years of working experience in ITIL service management practices and operational excellence Minimum 8 years of line management experience leading technical operations teams Minimum 8 years of experience managing specialist service ...

Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps). Experience with cloud platforms (AWS, Azure, GCP). Process Knowledge Solid understanding of ITIL processes, especially Configuration, Change, and Incident Management. Experience in integrating CMDB with monitoring and discovery tools. Soft Skills Strong analytical and problem-solving skills. Excellent … communication and stakeholder management abilities. Ability to work in cross-functional teams and manage multiple priorities. Preferred Qualifications ServiceNow Certified Implementation Specialist (CIS) – CMDB. ITIL v4 Foundation certification. Experience in large-scale enterprise environments. Exposure to monitoring tools (Splunk, Prometheus, ELK) for CI data validation. ...

transformation, tasked with the insourcing of IT services from external providers to an internal operating model. The Infrastructure Ops Manager will implement rigorous ITIL processes, establish a FinOps culture to control cloud expenditure, and lead on infrastructural compliance. This is a technical leadership role requiring hands-on expertise in navigating … reserved instances) Manage ongoing relationships with hardware, software, and connectivity vendors, ensuring value for money and strict SLA adherence Design and embed ITIL practices for Incident, Problem, Request, and Change Management. Establish a functional Change Advisory Board to govern risk. Drive improvements in First Contact Resolution (FCR) and Customer Satisfaction ...

accounting, costing, COPA; integration with retail operations. Service Delivery Leadership: 15+ years; 8–10 years managing multi‐region, multi‐vendor SAP programs. Operations Excellence: ITIL v3/v4, incident/problem/change, RCA, release/environment management. Retail Domain Expertise: luxury fashion calendar cycles, markdowns, promotions, product lifecycle, peak … environments • Adaptability to retail calendar & market shifts Education & Certifications Bachelor's/Master's in Engineering/Technology/Business (or equivalent). Preferred: ITIL v4, SAP certifications (Retail/AFS/FICO/CAR), PMP/Prince2, SAFe/Agile. Why join Impact a marquee retail platform ...

accounting, costing, COPA; integration with retail operations. Service Delivery Leadership: 15+ years; 8–10 years managing multi‐region, multi‐vendor SAP programs. Operations Excellence: ITIL v3/v4, incident/problem/change, RCA, release/environment management. Retail Domain Expertise: luxury fashion calendar cycles, markdowns, promotions, product lifecycle, peak … environments • Adaptability to retail calendar & market shifts Education & Certifications Bachelor's/Master's in Engineering/Technology/Business (or equivalent). Preferred: ITIL v4, SAP certifications (Retail/AFS/FICO/CAR), PMP/Prince2, SAFe/Agile. Why join Impact a marquee retail platform ...

following a recent operating model change towards a single, modern, high-performing centralised IT function. This role specifically is to shape and lead an ITIL-aligned group IT Service Operations capability, across IT Support, Service, Infrastructure, Platforms and On-site support. The Service Operations operating structure has not yet been … Service Operations function. Operational governance Standardisation of service tooling into a single Group instance. Vendor leadership and optimisation. Continuous service improvement and innovation using ITIL best practice. Own the Cloud Platforms strategy (currently hybrid cloud, predominently AWS). The Person Senior IT Service Operations leader in a complex, multi-region ...

DevOps Consultant – Cloud Advisory (Hiring for a Leading Consulting Firm) We are recruiting on behalf of a leading global consulting firm recognised for delivering inventive, data-driven transformation. Their teams bring together strategic insight, creativity ...

Customer Experience Lead – IT, Telco, UCaaS, CC, Customer Journey, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience Lead position is Mainly remote with … Contact Centre or similar Post Sales e2e Customer Journey design & mapping Metrics Reporting Excellent communication and presentation skills Desirable skills as Customer Experience Lead ITIL Agile This is an exceptional Customer Experience Lead opportunity with car allowance (£500) training and career development and a great package (great holiday, medical (including ...