2 of 2 Remote Incident Management Jobs in Slough

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

Met Police Sports and Social Clubs. Essential skills: Comprehensive understanding of Radio Communication Technologies (TETRA, Airwave, 4G LTE). Extensive experience in radio communications service delivery, including leadership of incident management, ideally for emergency services organisations. Detailed knowledge of national radio communications legislation and regulatory requirements. Board level influence and senior stakeholder engagement with government departments, including Home … Office and Operational Communications in Policing. Demonstrative responsibility for contract and supplier management, including at Account Director level. Technical and commercial experience in radio communications, enabling effective supplier engagement, challenge and support. Experience of budget management and writing business cases for investment. Thorough understanding of Business Continuity Management and operational resilience planning. Qualifications ITIL V4 Security Clearance More ❯