4 of 4 Remote Incident Management Jobs in Slough

services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such … tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management. Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network …/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications. Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities & Accountabilities: Customer Relationship & Stakeholder Management Act as the primary point of contact between the customer and the managed service team. Quickly establish close relationships with key customer stakeholders, understanding their current service requirements and … business needs into actionable enhancements, business critical updates and new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the customer informed of resolutions. Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change More ❯

networking best practices. Lead major infrastructure initiatives from design through to implementation. Support & Innovation Continuously assess the evolving needs of the business and identify areas for innovation. Ensure rapid incident response and play a key role in the change and incident management process. Contribute to strategic technology decisions with a focus on resilient network design. Professional Experience More ❯

and optimized ETL/ELT workflows. Experiment with new tools, technologies and approaches to support the organisation’s analytics and insights strategy. Provide ongoing support for data products, including incident management and defining key performance metrics. Collaborate on new data initiatives from the earliest stages, working across multiple technical teams to bring ideas to life. Contribute to proof More ❯