3 of 3 Remote Root Cause Analysis Jobs in Slough

Experience Level Agreements (XLAs), oversee digital experience metrics, and ensure proactive service improvement across business areas. Key Responsibilities Define and deliver the XMO vision, objectives, and roadmap. Lead gap analysis and setup of XMO during transformation programmes. Establish governance structures, steering committees, and stakeholder engagement plans. Manage Riverbed and other network and application performance tools in conjunction with our … delivery partner for real-time experience monitoring. Drive continuous improvement through root cause analysis and lessons learned. Champion experience-led service design across product teams and service towers. Collaborate with Partner Advisory Group (PAG) and Digital Hub to embed experience culture. Report on DEX scores, incident response times, and satisfaction metrics. Qualifications Proven leadership in IT service More ❯

within the Growth team. Working closely with senior stakeholders, you will ensure that company performance is clearly understood and that decisions are grounded in data driven insights and your analysis and reporting will be instrumental in shaping the company's growth strategies and initiatives. What you'll do: Serve as the right hand person to two key senior stakeholders … regularly providing intuitive insights of company performance Conduct root cause analysis to gain deep insights into campaign performance and customer behaviour Analyse unstructured data to uncover actionable insights and develop a comprehensive understanding of customer needs Maintain and optimise performance reporting in BI tools, ensuring accessibility and usability for business users Collaborate with data and analytics engineering More ❯

design and deliver robust cloud infrastructure solutions. · Administer and support Databricks environments, including access control, storage configuration, and networking. · Diagnose and resolve complex technical issues using observability tools and root-cause analysis. · Automate infrastructure provisioning and maintenance using Infrastructure as Code tools. · Support system installations, configuration changes, and user access management. · Enhance system monitoring and reporting in partnership More ❯