CX Service Scrum Master
slough, south east england, united kingdom
Norton Blake
CX Service Scrum Master Key Skills & Qualifications Energy & Utilities Domain Expertise: 8–10 years of experience, with a strong understanding of business processes and challenges specific to the sector. Oracle CX Implementations: Proven track record of leading and managing Oracle CX projects, including enhancements and continuous improvement initiatives. Agile Leadership: Certified Scrum Master (CSM or equivalent … with extensive, hands-on Agile experience. Demonstrated success as a Scrum Master on large-scale utilities projects. Strong knowledge of Agile ceremonies, backlog refinement, sprint planning, and metrics tracking. Release Management: Skilled in planning, coordinating, and executing release activities across multiple teams. Client & Vendor Management: Exceptional stakeholder communication, negotiation, and vendor oversight capabilities. Azure DevOps: Working knowledge of … Azure DevOps for backlog management, CI/CD pipelines, and reporting. Responsibilities Lead cross-functional Scrum teams delivering Oracle CX solutions for energy and utilities clients. Facilitate Agile ceremonies (daily stand-ups, sprint planning, reviews, retrospectives) to ensure smooth project execution. Drive continuous improvement and identify opportunities for process optimization. Manage release planning, ensuring timely and high-quality deployments. More ❯
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