18 of 18 Remote Service Delivery Jobs in Slough

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management … commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest … experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services … within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards … and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain service performance reports across Incident, Change, Problem, and … Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the More ❯

Role We are seeking a seasoned interim ERP Programme Director to lead a strategic Microsoft Dynamics transformation programme within a leading Facilities Management organisation. This role will oversee the delivery of a multi-faceted Dynamics/CAFM migration, aligning technology with operational excellence across property services, maintenance, compliance, and workforce management. These programmes have interdependencies to a wider post … s people, payroll and time and attendance system. Roll-outs will hang off key milestones from this programme. Your role will be primarily focused on the client's hard service Dynamics roll out and Maximo to Concept migration programmes. Key Responsibilities: Lead the programme team of 20-30 people on the end-to-end delivery of Microsoft Dynamics … across a Facilities Services organisation. Own and lead the end-to-end delivery Maximo to Concept migration programme. Align programme outcomes with FM-specific business processes including asset lifecycle management, reactive and planned maintenance, helpdesk operations, and mobile workforce scheduling. Collaborate with operational leads, IT, finance, and compliance teams to ensure seamless integration and adoption. Establish programme governance, risk More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

tech leader that helps enterprises run smarter, faster, and more securely. You’ll be part of a talented Managed Services team, supporting critical business applications and ensuring world-class service delivery across collaboration and productivity platforms. Role Overview: Location: London (Hybrid) Package: Competitive salary + benefits Industry: Technology/Managed Services What You’ll Be Doing: Providing L3 … with users, and ensuring timely resolutions. Managing application changes, testing, and performance optimisation. Developing and maintaining documentation, wikis, and user guides. Identifying recurring issues, driving process improvements, and enhancing service reliability. Supporting user migrations between platforms and advising on best-fit solutions. Delivering training sessions on new features and updates. Main Skills Needed: 8+ years’ experience in system administration More ❯

a key point of contact for issue resolutions, managing incidents, troubleshooting day-to-day application problems, and providing swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. Technologies include: PowerShell, SQL Server, Python Scripting -This role … addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. As an Application Support Analyst, you will get exposure to all front office and post-trade applications including trade capture, market data, settlement … Understanding of the trade lifecycle (ideally coupled with knowledge of the downstream technical and business processes). Technology skills in PowerShell, SQL, Python Scripting Able to manage incidents and service requests while providing timely status updates to users. Experience of a trading-based service delivery environment. Communication with the business and third-party vendors tracking delivery More ❯

Analyst (Reporting & Operations) to join our growing team and help bridge the gap between business and tech. If you thrive at the intersection of analytics, systems thinking, and client service—this role is for you. Responsibilities As a Data Analyst (Reporting & Operations) you’ll serve as the strategic link between client-facing teams and our technical developers—translating complex … transparent communication Lead regular check-ins to align on goals, capture feedback, and proactively surface new needs Maintain a detailed understanding of project status and ensure best-in-class service delivery Data Integration & Testing Own the setup and maintenance of API connectors and automated reporting pipelines Validate data quality, perform regression testing, and ensure KPI definitions match client More ❯

European market. The Role: We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion. The ideal candidate will be a trusted advisor … account value through up-sell and cross-sell. Enable Customers : Run onboarding and training to maximise platform adoption and customer confidence. Collaborate Internally : Work cross-functionally to ensure seamless service delivery and champion the customer voice. Share Insights : Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes. More ❯

IT Technical Services 🔁 Sales Cycle : Full-cycle ownership – from prospecting to closing, then account management (upsell/cross-sell) Gravitas is proud to partner with a UK-based software service delivery company that’s expanding its commercial team. This company works with Enterprise clients and fast-scaling SMEs , building long-term strategic partnerships through technical excellence and agile … delivery . They’re looking for driven, passionate, and innovative Senior Account Executive to join a non-traditional sales environment —where professionalism and service-based selling take precedence over brash tactics or the “gift of the gab.” 🔹 Ideal Candidate Profile Experience : 3+ years in high AOV B2B sales (Software/IT Technical Services) Proven New business experience Sales More ❯

the required outcome of your stakeholder Data analysis, identifying trends of resourcing activity and performance and making recommendations for continuous improvement to the end to end resourcing process and service delivery, identifying risks and providing solutions to mitigate First line support for systems queries and IT issues IT support to new team members, including creation of user accounts … Take advantage of continuous learning and development opportunities Thrive in a supportive and collaborative work culture Join Pertemps, where our dedicated staff share a vision of providing the best service to our clients. If you're excited about this opportunity, we want to hear from you! Apply now and join us in making a positive impact. More ❯

processes, ensuring compliance with public sector regulations and frameworks Build strong relationships with internal stakeholders and suppliers to influence outcomes and drive innovation Identify opportunities for cost savings, improved service delivery, and risk mitigation Provide expert guidance on contract management, supplier performance, and market engagement Support wider commercial transformation initiatives and mentor junior team members where appropriate Essential More ❯

will oversee a £multi-million portfolio, driving the design, implementation, and enhancement of IT solutions that are integral to our client's bold goals for 2030. Balancing strategy with service delivery, you’ll lead dynamic technical, managerial, and administrative teams, instilling a customer-centric culture throughout the directorate and the broader organization. Key Responsibilities: Provide visionary leadership for More ❯

Clients (Mon–Fri) Location: London (mix of client site work and remote support) Client: A well-established London-based MSP We're working with a growing London-based Managed Service Provider (MSP) that's looking to bring on an experienced IT Support Engineer to support their expanding client base across the city. This is a Monday to Friday position … Intune, Entra ID Networking fundamentals (DNS, firewalls, VPNs, VLANs) RMM/PSA tools such as NinjaOne, ConnectWise, Datto Excellent client-facing skills with a strong focus on communication and service delivery. Self-starter with the ability to manage field and remote work independently. Must be currently living in London or able to easily commute across London. Bonus: Microsoft certifications More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯