Service Desk Analyst - Streaming
- Hiring Organisation
- Christy Media Solutions
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
leading cloud based video solutions organisation is looking for an Application Support Analyst to join their growing team. As Application Support Analyst you will be the first point of contact for client support requests, ensuring a high level of service and quick resolution of issues. You will … transition to shift work to provide 24/7/365 global support. Key Responsibilities Provide first-line support for issues raised via the Service Desk, conducting initial triage and troubleshooting. Lead resolution efforts for major service-impacting issues, ensuring minimal downtime for clients. Build and maintain ...