13 of 13 Remote/Hybrid Service Management Jobs in Slough

Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer … centricity. The position involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. ...

closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability. Reporting … Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises. Duties: • Provide proactive maintenance and operational support to internal and external ...

Architect to join a dynamic transformation programme within the financial services sector. This is a pivotal contract role focused on shaping, defining, and governing service architecture across a complex technology and business change landscape. You'll bring deep experience designing scalable, secure, and cost-effective services—working … intersection of architecture, delivery, and operations to ensure service components are fit for purpose and align with enterprise strategy. Duties and Responsibilities Define, design, and deliver client operating models and solution-specific service models Conduct structured client assessments across service-related domains, including ITSM maturity and managed ...

Overview UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect … Manage ServiceNow sales documentation and Partner Program compliance Co-ordinate and monitor Partner Portal deal registrations, with input from the Sales Team, and Partner Management Team stakeholders as required. Support the ServiceNow license sales process including, requesting quotes from ServiceNow, placing licence orders, and liaising with both the customer ...

hiring an IT Support Lead & Infrastructure Engineer to join a growing, international organisation in Financial Services, with a strong focus on service quality, resilience, and modern IT practices. This role is ideal for someone who enjoys being hands-on technically, but also wants responsibility for overseeing IT support operations … wider EMEA/APAC users Acting as the main escalation point for high-impact and VIP issues Overseeing ticket quality, prioritisation, trends and service performance Owning office IT, hardware procurement, vendors, licensing, and AV systems Working closely with senior engineers on infrastructure and security initiatives Getting involved in projects ...

full accountability for the stability, availability, and optimisation of the Council's Hybrid Cloud Infrastructure (Azure/Windows Server), WAN (Fortigate/Cisco), and Service Desk functions. This role will be responsible for providing expert operational leadership during a critical period of transformation, tasked with the insourcing … Lead the forensic discovery of the IT estate from the incumbent supplier. utilise automated scanning and traffic analysis to map undocumented dependencies, assets, and service flows Execute a safe and secure transition of services (Service Desk, Infrastructure Support, Network Management) from the outsourced provider to the Council ...

Location: London | Hybrid: 4 days per week | Type: Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading investment management client in London to appoint a highly skilled Senior Infrastructure Engineer. This pivotal role requires a confident, service-oriented professional to deliver exceptional … technology operations across the business. You will provide high-level infrastructure and end-user support, with a strong emphasis on VIP and C-suite service delivery. The ideal candidate combines deep technical knowledge with outstanding communication and relationship management skills. Key Responsibilities VIP & Executive Support: Deliver white-glove ...

months Location: London, UK (Hybrid for 3days/week) Position Overview We are looking for a DevOps Engineer – CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB), while driving automation initiatives … Incident Management. Experience in integrating CMDB with monitoring and discovery tools. Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to work in cross-functional teams and manage multiple priorities. Preferred Qualifications ServiceNow Certified Implementation Specialist (CIS) – CMDB. ITIL v4 Foundation certification. Experience ...

hand to the Head of IT, taking ownership of day-to-day IT operations. Specifically you will: Manage internal coordination and external suppliers, overseeing service delivery and supplier performance . Act as first point of contact for IT-related queries across the organisation. Coordinate internal IT tasks and ensure … liaise with business units to understand needs. Maintain good security practice awareness in day-to-day operations. Identify opportunities to improve IT processes and service delivery and proactively work with other stakeholders to deliver Person Specification Having experience of managing an IT operation, you will have proven ability ...

tooling. Key Responsibilities: Implement and maintain standardised operating procedures for deployment, configuration, and testing. Automate manual tasks and deployment processes. Maintain version-controlled configuration management (Terraform, Ansible, or similar). Keep virtual machine and service configurations documented and up to date. Support automated testing (unit, integration, regression). … documentation in line with standards. Collaborate with engineers, developers, and operational teams to deliver high-quality services. Provide customer support and record activities in service management tools. Contribute to continuous improvement of processes and tooling. Full perm role including organisation benefits (Excellent pension) Fully remote with the need ...

services institution to appoint an experienced Project Manager to support the insourcing of their global office network support. If you have experience on complex service transitions or infrastructure transformation programmes within financial services, then we want to hear from you. Length: 6-months + extension Rate: £600 - £650/… execution and BAU handover (developing project artifacts, establishing a robust governance framework, and managing the project budget) Demonstrated experience in leading large-scale, complex service transition or IT infrastructure projects (with experience transitioning network support services or critical IT infrastructure highly preferred) Strong understanding of ITIL frameworks, service ...

looking for 4 specialists across key domains: ERP (Finance/Procurement/Supply Chain) HCM (Core HR, Payroll, ORC, Talent) ITSM/Service Management (Case/Shared Services/Workflow) EPM (Planning, Budgeting, Forecasting, Consolidation) You'll join a recognised delivery powerhouse, influence enterprise transformation, and work with ...

depth knowledge of modern OS deployment methods (e.g., Windows Autopilot, Configuration Manager, Windows Update for Business). Strong understanding of security, compliance, and identity management within Microsoft 365 environments. Experience and confidence creating, maintaining and deploying scripts through Powershell Proven ability to support and mentor junior team members, with … Microsoft Certified: Modern Desktop Administrator Associate (MD-102) Additional relevant Microsoft certifications would be advantageous. Preferred Additional Skills Knowledge of Agile, ITIL practices and service management. Exposure to DevOps methodologies and tools. Ability to manage and optimise storage solutions. Understanding of compliance standards (GDPR, ISO 27001). Personal Attributes ...