Service Architect - SC Cleared
- Hiring Organisation
- Henderson Scott
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
service models, Service Design Packages (SDPs), service blueprints, and L1-L4 support paths aligned with ITIL and ServiceNow. Service Transition: Oversee device take-on, ServiceNow integration/workflows, service rehearsal activities, and support team training (Service Desk/NOC). Supplier Governance: Define multi-supplier operating models, performance interfaces … Design principles and formal approval gates. Key Requirements Essential: Proven track record as a Service Architect/Designer delivering Service Design Packages (SDPs), ServiceNow-aligned processes, and multi-supplier service models through project-to-BAU transitions. Desirable: Background in satellite, WAN, or complex connectivity infrastructure; experience within UK Government ...