2 of 2 Support Analyst Jobs in Slough

Our client is seeking a first line Support Analyst with a couple of years of commercial experience and ideally a IT related certification. You will have excellent inter-personal skills and be confident dealing with stakeholders at all levels online, via telephone and in person. You will demonstrate solid experience and knowledge of Microsoft 365 Admin, Active Directory More ❯

About the Role We're seeking an experienced IT Support Technician to join our client's team in Slough. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install … and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT … and information assets. Skills & Experience Required Education: Associate degree or high school diploma (required) Bachelor's degree (preferred) ITIL Foundations certification CompTIA A+ certification Experience: Minimum 2 years' IT support experience in a hands-on technical role Technical Skills: Microsoft Windows OS and Office suites Hardware: PCs, laptops, mobile devices, peripherals Basic knowledge of IT infrastructure: networks, servers, storage More ❯