helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windowsserver environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform More ❯
helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windowsserver environments Configure and troubleshoot basic network and switch management Install hardware and software applications as required Configure and troubleshoot Mobile Device Management in Apple environments Perform More ❯
skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office 365, and Azure environments. Your focus will be on delivering exceptional service to our clients, ensuring their systems run smoothly, efficiently, and securely. Key Responsibilities: Resolve escalated technical … issues related to Windows, Office 365, and Azure environments. Provide advanced troubleshooting and support to end-users and clients, ensuring minimal disruption to their operations. Collaborate with 1st and 2nd line support teams to share knowledge and streamline processes. Implement, configure, and manage solutions in Azure and Office 365 environments. Liaise with clients to understand their technical needs … documentation, including technical guides and procedures, for both internal and client use. Requirements: Proven experience in a 3rd Line Support role, preferably within an MSP environment. Expertise in WindowsServer, Office 365, and Azure technologies. Strong problem-solving skills with the ability to think critically and work under pressure. Excellent communication skills, both verbal and written More ❯
helpdesk, ensuring ticket resolution quality and quantity is within SLA * Resolve tickets at all levels (first through to third line) * Set up and maintain complex physical and virtual Windowsserver environments * Configure and troubleshoot basic network and switch management * Install hardware and software applications as required * Configure and troubleshoot Mobile Device Management in Apple environments * Perform … Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements * Experience in a helpdesk or support environment * Experience with backend server and networking systems Education Requirements * Professional qualifications (Degree/Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE)) or equivalent, demonstrable experience. * Other specialist More ❯
