2 of 2 Analytical Skills Jobs in Smethwick

ensure operational success. Drive customer satisfaction while maintaining a strong focus on health, safety, quality, and colleague engagement. Be a proactive, motivated, and customer-focused leader with excellent communication skills Key Responsibilities for Service Desk Manager Work with Operations Director, Senior Management, and Field Teams to plan resources effectively and meet service targets. Schedule routes for Field Service Engineers … the development of scheduling strategy and field-based operations. Test and implement improvements to scheduling software and related processes. Ensure customers consistently receive excellent service delivery across all regions. Skills & Knowledge Required Advanced scheduling knowledge and IT literacy, with a strong interest in technological solutions. Analytical and numerate, able to propose flexible alternatives and drive continuous improvement. Strong … interpersonal and communication skills, with the ability to simplify complex information. Highly organised, able to prioritise and meet deadlines under pressure. Assertive with the ability to coach, train, and influence others. Positive, proactive, and resilient, turning setbacks into opportunities for growth. Knowledge of health & safety in the workplace. Familiarity with performance management and staff development practices. More ❯

needs. To resolve queries assigned to you in an appropriate and timely manner Feedback issues to Operational Leadership Team for root cause analysis and take appropriate remedial action. Produce analytical reports as and when required. Recommend improvements in scheduling practices to promote efficiency, on-time delivery, and lower costs. Lead the development of both our Scheduling Strategy and all … and implement changes to the scheduling software, procedures and processes To be the guardian of the scheduling delivery for all regions and engender an obsession to delight our customers Skills and Knowledge Required Advanced level knowledge of scheduling system and practices. You will be IT literate with a passion for technological solutions. A numerate and analytical person, who … can propose flexible alternatives and see ways around issues to achieve continuous improvement and development. You will be very personable, with great communication skills at all levels and an ability to make the complicated simple. You will be a great team player with an ability to prioritise and work to challenging deadlines under pressure. You will be assertive and More ❯