1 of 1 Remote ITSM Jobs in Snodland

support that keeps our business running smoothly. You'll be the hero who resolves incidents, fulfils service requests, and minimises disruptions, all while working within our IT Service Management (ITSM) system. Main responsibilities Act as the first point of contact for IT-related incidents and service requests, providing effective resolution or escalation as necessary. Troubleshoot and resolve hardware, software, and … skills with the ability to prioritise and multitask effectively. Proven experience in an IT support or help desk role. Hands-on experience with hardware troubleshooting and maintenance. Experience with ITSM systems (e.g., Jira Service Management). Experience with Active Directory and user account management. Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation). NVQ Level 3 or higher in IT More ❯