1 of 1 Remote Broadband Jobs in Solihull

customer base. In this role, you’ll provide 2nd line diagnostics and technical fixes for incidents and service requests, working across Cisco routing and switching, security platforms, wireless, and broadband technologies. You’ll manage tickets from initial response through to closure, ensuring SLA targets are met, documentation is accurate, and customers receive timely updates. This is a hands-on role … infrastructure in a service provider or MSP environment Strong knowledge of Cisco routing & switching (ISR, ASR, Catalyst, Nexus) at Tier 2 level Experience with Cisco firewalls, wireless platforms, and broadband (including traffic shaping) Familiarity with Extreme, Meraki, Fortinet, and Palo Alto solutions desirable Experience with VLANs, VPNs, network security principles, and monitoring tools Certifications such as CCNA, CCNP, Fortinet NSE More ❯