2 of 2 Remote Customer Experience Jobs in Solihull

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … ensuring regular updates and seamless coordination across internal teams Maintain rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs More ❯

in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience which includes a minimum 5 years in a people leadership role within a technical support or customer support organisation. The successful person must have directly managed support specialists … and/or senior-level agents-not just led projects or been a team lead without direct reports. Support Delivery Management Demonstrative experience owning support availability, queue management, and performance against SLAs and experience balancing coverage planning and team utilisation, ideally with global or regional scope. Performance Coaching and AccountabilityThe successful applicant must have managed structured 1:1s More ❯