2 of 2 Remote Customer Service Jobs in Solihull

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service' (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the … very best service in the industry. As our Service Delivery Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role: Make a difference every … day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting satisfaction, and driving More ❯

Record information and maintain detailed and accurate records in the CRM system The successful candidate: • 1 year of experience with value-based selling/customer services • Strong written and verbal communication skills • Professional, determined, and results-oriented • Positive attitude, team-oriented, and a self-starter • Ability to accurately determine More ❯