6 of 6 Remote Customer Service Jobs in Solihull

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly expanding … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs, and ensuring knowledge transfer is smooth and complete What More ❯

Location: Solihull, West Midlands (Hybrid - minimum three days a week on-site, typically Mon, Wed & Thu) Salary & Benefits: £75,000 - £95,000 DOE + 25 days holiday (increasing with service) + enhanced pension, private medical, life assurance, income protection, enhanced family-friendly leave, and funded professional development We are recruiting for an Enterprise Systems Architect for an established, product … led connectivity provider whose 20-year track record of innovation and customer service has seen their team grow to 110+ staff and counting. Operating from modern offices in Solihull, their Process & Systems function sits at the heart of the business, driving continuous improvement across CRM, ERP, order-management and billing platforms. Joining this tight-knit group offers direct … data and integration architectures that align with strategic objectives. Translating business and BA-captured requirements into clear technical specifications for development teams. Leading system integration projects across CRM, ERP, service management and billing domains. Providing hands-on technical leadership, mentoring developers and collaborating closely with BAs and QA. Championing best practice in Agile delivery, CI/CD, security, performance More ❯

roleholder will be required to develop chatbots as well as a contact centre based on Dynamics with Co-Pilot IVRs. The ideal candidate will have knowledge in Azure Communication Service (ACS) and Event Grid. Playing a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and … growth of the Serco Complex Case Management team capability About You Requirements Minimum of 5 years of experience in Dynamics 365 development and customisation Proficiency in Dynamics 365 (CRM, Customer Services, Sales and Marketing) Experience with Omnichannel for customer service is essential Strong knowledge of C# .NET, JavaScript, HTML, and SQL Proven experience with Power Platform (Power … Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage of XRM Toolbox Experience with configuring and maintaining Microsoft Field Service & IoT About Us Why join us? Career coaching and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with More ❯

experience in training coordination, program support, or L&D delivery Detail-oriented and highly organized, with the ability to manage multiple deadlines Excellent written and verbal communication skills Strong customer service mindset with a team-focused attitude Confident navigating multiple systems and platforms (e.g., LMS, SharePoint, Microsoft Teams, assessment/evaluation tools) Capable of working independently and managing More ❯

your sales career in the world of Networking solutions? At Convergence Group, we have over 20 years of success built on a resliiant work ethic, continuous improvement and a customer-first mindset. As we enter an exciting phase of growth we're looking for exceptional Account Managers to play a pivotal role in shaping our future. This is a … strategic voice between our business and some of the UK's leading public and private sector organisations, shaping the future of connectivity with industry leading networking solutions and outstanding customer service. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer value. … Partnerships - Strengthen client relationships and align solutions ensuring customers achieve their business goals. What You'll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver solutions across LAN, WAN, WiFi, and Network More ❯

the future of Connectivity - Join as our Account Director! At Convergence Group we have over 20-years of success built on a resilient work ethic, continuous improvement, and a customer-first mindset. As we enter an exciting phase of growth, we're looking for exceptional Account Directors to help drive our strategy forward. This is a unique opportunity to … strategic voice between our business and some of the UK's leading private and public sector organisations, shaping the future of connectivity with industry-leading networking solutions and outstanding customer service. Your Impact Starts Here: Own the Big Wins - Manage a portfolio of key clients with a focus on retention, growth, and long-term success. Be the C-Level … levels of client organisations - from operational leads to the boardroom. Close with Confidence - Use qualification tools like SCOTSMAN to target, track, and win strategic deals. Deliver Excellence - Partner with service teams to ensure execution is seamless and client satisfaction stays high. What You Bring – Your Experience Matters: 5+ years proven success in Managed LAN and WAN solution sales. You More ❯