2 of 2 Delivery Manager Jobs in Solihull

Your new company This exciting client is exclusively using Hays to hire a Regional Technical Support Delivery Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not a technical … contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline support teams in fast-paced environments. As a Delivery Leader, you will manage a team of Technical … organisation. The successful person must have directly managed support specialists and/or senior-level agents-not just led projects or been a team lead without direct reports. Support Delivery Management Demonstrative experience owning support availability, queue management, and performance against SLAs and experience balancing coverage planning and team utilisation, ideally with global or regional scope. Performance Coaching and More ❯

Apply a logical approach to interpreting data, make recommendations, and propose solutions. Job Qualifications: Experience in an insurance business setting is essential with 3+ years experience as a project manager or manager of change. A background in professional change management is essential with delivery expertise using PRINCE 2, Lean, Six Sigma, Agile, Continuous Improvement or Systems Thinking More ❯