1 of 1 Infrastructure Engineering Jobs in Solihull

Technical Customer Success Manager

Hiring Organisation
ECS
Location
Solihull, West Midlands, United Kingdom
Employment Type
Permanent
Salary
£45,000
technology and managed services. This role is ideal for someone who started their career in hands-on IT support, technical support, service desk, or infrastructure engineering and has naturally progressed into a more customer-facing position. You'll combine strong technical understanding with relationship management skills, acting … success contact for a portfolio of managed IT customers, building strong long-term relationships. Develop a deep understanding of each customer's IT environment, infrastructure, cloud services, security posture, and operational challenges. Conduct regular customer success reviews, technical health checks, and strategic planning sessions to identify risks, improvements ...