6 of 6 Root Cause Analysis Jobs in Solihull

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide … Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs ...

automation and raise service standards across the function.Major incident and escalation leadership: Own the major incident and executive escalation model, ensuring clear command, communication, root cause follow-up and business impact management for high-priority service issues.Global support and scalability: Shape and continuously improve a global support model … communication skills, with confidence influencing senior leaders, business partners, suppliers and cross-functional teams.Data-led service improvement mindset, using service metrics, user insight, root cause analysis and trend reporting to improve experience, reliability, cost and operational performance.Excellent judgement in ambiguous situations, balancing user experience, operational risk, business ...

raise service standards across the function. Major incident and escalation leadership: Own the major incident and executive escalation model, ensuring clear command, communication, root cause follow-up and business impact management for high-priority service issues. Global support and scalability: Shape and continuously improve a global support model … communication skills, with confidence influencing senior leaders, business partners, suppliers and cross-functional teams. Data-led service improvement mindset, using service metrics, user insight, root cause analysis and trend reporting to improve experience, reliability, cost and operational performance. Excellent judgement in ambiguous situations, balancing user experience, operational ...

specialist for electrical, electronic, diagnostic and software-related concernsInvestigate electrical issues reported by customers, dealers, field service teams and regional quality personnelLead the containment, root cause analysis and permanent resolution of electrical and electronic field concernsDiagnose faults involving:Electrical power distributionBatteries, starting and charging systemsWiring harnesses, connectors … displaysLighting and signalling systemsRider-assistance and electronic vehicle systemsSoftware, calibration and reflashingIntermittent electrical or communication faultsUse diagnostic equipment, wiring diagrams, multimeters, oscilloscopes, CAN-analysis tools and engineering software as appropriateCapture and interpret diagnostic trouble codes, CAN traces, freeze-frame data, software versions and vehicle configuration informationWork with Electrical ...

Lead provisioning, scaling, and maintenance for optimal performance of critical customer workloads. Security & Resolution: Proactively apply vulnerability remediations, resolve infrastructure tickets, and conduct thorough root cause analyses. Collaboration & Automation: Liaise with AWS/Azure support, communicate clearly with collaborators, and drive automation using tools like Terraform, CloudFormation ...

performance. Perform system maintenance tasks, including applying patches and updates in Test, UAT, and Production environments, to maintain solution integrity and security. Conduct thorough root cause analyses for sophisticated technical issues and document findings to prevent recurrence and improve system stability. Liaise with internal product support (GTAC ...