10 of 10 Service Delivery Jobs in Solihull

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers … experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role … Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier More ❯

IT Service Delivery Manager 6 Month FTC Hybrid, Solihull £45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you will be More ❯

enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Head of Service Management. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical … Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making sure everything we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and … a positive sales culture. A trusted partner - building strong, strategic relationships with customers, positioning the business as a valued advisor aligned with their goals. Service excellence - ensuring what we promise is delivered - from onboarding through to activation - with consistent service quality. Championing improvement - using customer insights to drive More ❯

enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Head of Service Management. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical … Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making sure everything we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and More ❯

an HR Analyst to join the team on a fixed-term basis. Position Overview: As our HR Analyst, you will be ensuring the effective delivery of relevant application services by leveraging specialist knowledge. You will be able to translate business requirements into functional specifications and effective, efficient and compliant … to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the incident root cause analysis process and initiating problem management Supports continuous process improvement The Ideal Candidate Essential More ❯

salary and benefits package along with the option of hybrid working. The Role As a HR Systems Analyst you will be ensuring the effective delivery of relevant application services by leveraging specialist knowledge. You will be able to translate business requirements into functional specifications and effective, efficient and compliant … to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the incident root cause analysis process and initiate problem management Support continuous process improvement The Requirements Excellent knowledge More ❯

Development Plans with clear KPIs, and maintain strong in-person engagement through site visits, QBRs, and strategic sessions. Deliver Seamlessly -Collaborate with Customer Success, Service Delivery, and internal teams to ensure flawless execution and ongoing client satisfaction. What You Bring Your Experience Matters: 3+ years proven success in More ❯

business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll Bring Proven leadership at CTO/CIO/CDTO level More ❯

Office Based Night shift: 8:30pm-7am Monday-Thursday 4 nights. As the Stores Manager, you will be responsible for ensuring we deliver exceptional service to our clients within our integrated stores solutions by leading & directing the daily operations of the Stores and Stores personnel. The successful candidate will … be responsible for the continuous delivery of operational excellence in the stores. What you will be doing: To supervise the day-to-day duties of the Stores and stores personnel, ensuring the stores team deliver and achieve all store's applicable performance metrics, ie. stock checks, stock accuracy, site … support, goods receipt and processing. Develop good client relationships through regular communication and effective delivery of all store's applicable performance metrics. Deliver stores solutions as measured against the RS Integrated Supply Client satisfaction scorecard. Deliver a consistently good performance in stores management as measured through the Opex program. More ❯