Support Desk Lead: Team Coach & High-Impact Troubleshooting
- Location
- Metropolitan Borough of Solihull, England, United Kingdom
ASSA ABLOY Biosite in Solihull is seeking a Support Desk Supervisor to lead a team of around 10 professionals, ensuring high-quality support services. You will oversee ticket queues, SLAs, and escalations while staying hands-on with technical troubleshooting and customer issues. The role … requires strong leadership, exceptional communication, and the ability to drive continuous improvement across processes and team capability. Salesforce/ServiceNow experience is advantageous. #J-18808-Ljbffr ...