1 to 2 of 2 Asset Management Jobs in Somerset with Remote Work Options

team on a permanent basis. As a 1st Line Support Technician, you will be responsible for providing 1st Line hardware and software support, incident management, call logging, asset management, general IT administrative and other IT facility services as part of a busy Service Desk within the IT … to a more experienced 1st line support person or the 2nd line support team. Logging calls with 3rd party vendors and liaising with suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA and more »

or table Acting as first line IT support for any internal issues our staff have Raising tickets and seeing them through to completion Knowledge Management: You'll be referring to and creating knowledge base articles to improve processes and help users resolve common IT issues independently Customer Communication: Inform … progress for their incidents and requests, providing exceptional customer service and ensuring users are informed and satisfied Administrative Duties: Complete administrative duties related to asset management and peripheral stock to ensure that our IT resources are well-maintained and available when needed Maintaining our CRM system and supporting more »