2 of 2 Case Management Jobs in Somerset

Tasks: Provide first line support to all colleagues via the various request methodologies (Phone/Ticket System etc) Manage requests via ticketing system (Case Management) within Salesforce Support Hardware/Software issues on company’s devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices) Manage accounts and licencing … Create clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes Complete asset and compliance management via Microsoft Endpoint, and other technologies Engage in asset purchasing and supplier relations where needed Report faults and maintaining logs on network and laptops ...

effectively Ability to make informed decisions while applying policy terms, procedures, and regulatory requirements Excellent attention to detail and experience maintaining accurate records and case management activities Strong organisational skills with the ability to manage competing priorities and work effectively as part of a team This ...