2 of 2 Remote Contract Management Jobs in Somerset

This role is accountable for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1st and 2nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and … ensuring SLA compliance and service continuity for a technology estate that is highly complex and includes significant proportion of legacy (technical debt). Own and oversee incidents and problem management, departmental business continuity & resilience and change management processes. Design and deliver service improvement initiatives and performance reporting to enable data driven decisions to achieve service excellence. Manage vendor … in a reserved post? Sift/Shortlist Criteria: All applications are processed anonymously. You will be short-listed against the following criteria: Experience: Proven leadership experience in IT service management, operating at a senior level within a complex and technology driven organisation. Proven experience of turnaround performance and service delivery. Experience with service desk tools monitoring platforms and reporting More ❯

key accounts. Your primary focus will be on establishing and maintaining strong relationships with existing customers, identifying opportunities for business expansion, and driving revenue growth. Key Responsibilities: Customer Relationship Management: Build and nurture strong relationships with key accounts, serving as the primary point of contact and trusted advisor to understand customer requirements and business goals. Account Development: Create strategic … similar role with experience managing SMEs to large blue-chip clients on a global scale. Compliance & Regulatory Knowledge: Familiarity with international market regulations will be a distinct advantage. Client Management: Experience working with blue-chip companies is highly desirable. Multilingual Skills: Bilingual or multilingual candidates will gain a significant advantage. Proven experience in key account management and business … strategic thinking and problem-solving capabilities. Ability to understand customer needs and tailor solutions accordingly. Proficiency in CRM software, sales tools, and the Microsoft Office suite. Strong negotiation and contract management skills. Analytical skills to interpret market data and inform business decisions. Highly self-motivated, results-oriented, and capable of working independently as well as part of a More ❯