7 of 7 Remote/Hybrid Customer Service Jobs in Somerset

Customer Base Manager Location: Bath, BA2 Salary: £50,000 Hours: Full Time, Permanent Help us grow and retain a truly better broadband experience. At Truespeed, we're building the future of broadband across the South West with our rapidly growing full-fibre network. We're already connecting over … homes, and we're continuing to expand bringing faster, more reliable broadband to communities across the region. We're proud of the customer experience we deliver, but as competition increases, our focus is on keeping customers engaged, loyal and maximising the value they get from their Truespeed experience. ...

resolve helpdesk tickets within agreed SLAs Troubleshoot Microsoft 365, Windows and software-related issues Escalate more complex technical issues where required Deliver exceptional customer service to users across the business Support the day-to-day operation of the IT Helpdesk About You We're looking for someone … passionate about IT and enjoys solving problems. You'll ideally have: Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience) Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel) Excellent communication and interpersonal skills ...

software and hardware issues Support the day-to-day operation of the Global IT Helpdesk Escalate issues where appropriate while maintaining ownership Deliver excellent customer service and communicate effectively with users Contribute to continuous improvements within the IT Support function What we're looking for? We're keen … speak with candidates who have: Previous IT Helpdesk, Service Desk or 1st Line Support experience (or relevant IT qualifications) Knowledge of Microsoft 365, including Outlook, Teams, Word and Excel An understanding of Windows environments and software troubleshooting Strong communication and customer service skills A proactive attitude ...

alongside experienced engineers and consultants to provide technical support to our customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure. Whilst the role is primarily remote-based … will occasionally be required to visit customer sites across the East of England and surrounding areas to assist with installations, support visits and project work. Your responsibilities will include: Helpdesk & Customer Support: Providing first-line technical support via telephone, email and remote support tools Logging, updating and managing ...

product information within internal business systems Support the implementation of pricing updates and amendments Maintain data across CRM and product information management platforms Process customer term changes and promotional requests Generate reports and data extracts to support business analysis Create and update order forms and supporting documentation Update product … documentation Process order and pricing amendments accurately and efficiently Respond to internal support requests through ticketing systems Collaborate closely with colleagues across sales, finance, customer service and operational teams WHAT WE'D LOVE TO SEE Experience using SAP or a similar ERP system Previous experience within a data ...

themselves and part of BUUK Infrastructure. We are looking for Fibre Field Technician who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a field based role covering Taunton/Bridgewater and surounding areas. Full … keep up to date with relevant technologies. Always conduct themselves professionally. Ability to demonstrate an enthusiastic and energetic approach and a passion for customer service. Ability to communicate both verbally and in writing and to form good relationships with staff at other levels within the business. Ability to display ...

themselves and part of BUUK Infrastructure. We are looking for Fibre Field Technician who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a field based role covering Taunton/Bridgewater and surounding areas. Full … keep up to date with relevant technologies. Always conduct themselves professionally. Ability to demonstrate an enthusiastic and energetic approach and a passion for customer service. Ability to communicate both verbally and in writing and to form good relationships with staff at other levels within the business. Ability to display ...