3 of 3 Remote/Hybrid Customer Service Jobs in Somerset

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem … solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well ...

processes Creating content calendars and scheduling posts Monitoring and evaluating the outcome of campaigns (creating reports for clients) Email marketing and creating contact lists Customer service communications on a wide range of platforms Eventually assisting in training activities Networking with stakeholders (inclusive of the local council, schools, colleges … other 3rd party bodies) Customer service and sales Engaging in networking activities Working on improving SEO presence with the use of a range of tools Monitoring of website user activity and implementing techniques to improve the user experience Keeping up to date with your skills, ensuring currency These ...

solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also … progression. Key Responsibilities First point of contact for IT support queries (phone & Ticket System) Providing 1st line remote support and escalating when needed. Managing customer requests such as installations, user account changes, and updates Daily/weekly security/health and backup checks Contributing to and improving our knowledge ...