guidance. Person Specification Qualifications and Training Educated to degree level or equivalent qualification or experience in a related field. Desirable: Business Relationship Management qualification, ITIL Foundation Level Qualification, Professional project management qualification (e.g., PRINCE2 foundation or equivalent). Knowledge and Experience Essential: Previous experience leading an IT Engineering team, experience more »
skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and more »
Bristol, Somerset, United Kingdom Hybrid / WFH Options
CBS Butler
support of client's infrastructure including Incident and request management. Server administration. Plan and undertake changes as agreed with the client (in accordance with ITIL change management process) Assess user requirements and formulate technical specifications that are cost effective and accurately meet the clients' identified needs. Install and test operating more »
the IT Projects portfolio, through the implementation of appropriate test and quality assurance frameworks and processes that integrate with the Project Management Framework and ITIL processes. The role will work with colleagues and key stakeholders across the organisation to define and implement consistent approaches to business acceptance testing to ensure more »
Audio-Visual hardware, software or services · Incident Management/Request Fulfilment · Experience of working in a customer focused IT environment · Microsoft Certified qualification/ITIL foundation · Proficient user in a range of Microsoft packages · Ticketing system experience · Intune/Win 10-11 · MS Azure desirable · ITIL desirable If you feel more »
Portishead, Somerset, United Kingdom Hybrid / WFH Options
XIST4 IT Recruitment Ltd
troubleshooting of Windows operating systems. * Experience with Office 365 installation and configuration. * Knowledge of Windows Server support. * Understanding and managing data backups. * Familiarity with ITIL, call management, and SLA compliance. * Experience with IP phone management and configuration. * Excellent English communication skills (written and verbal). * Willingness to travel to other more »
Chester-Le-Street, England, United Kingdom Hybrid / WFH Options
NRG
for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or attained certifications like CCNA, Microsoft Teams Administrator Associate, Azure Administrator Associate, VMWare). Exceptional customer more »
to ensure consistency in assurances of quality of products, documentation, clinical safety processes and best practice guidance on managing a customer service function eg ITIL processes, CMDB The postholder will be required to maintain a reasonable understanding of cancer related NHS data requirements Responsibility for Finance, Equipment and Resources Responsible more »
2ND FLOOR, 29 PARLIAMENT STREET, LIVERPOOL, England
SENTIENCE LTD
and troubleshooting of hardward and software applications Carrying out daily checks on key systems and services Providing 1st/2nd line support within an ITIL Environment - supporting Customers on Windows, Linux and Apple Mac You will be taking and dealing with approximately 20 - 50 calls/tickets a day Installing more »
Portishead, Somerset, United Kingdom Hybrid / WFH Options
XIST4 IT Recruitment Ltd
recommending IT upgrades and improvements. Understanding and managing data backups. Good working knowledge of virtual environments such as VMware and Hyper-V. Familiarity with ITIL, call management, and SLA compliance. Experience with IP phone management and configuration. Excellent English communication skills (written and verbal) are essential. Willingness to travel to more »
City of London, London, Coleman Street, United Kingdom
Deerfoot IT Resources Limited
Reporting, Disaster Recovery, Secure Coding, and Change Management processes and controls. Familiarity with EBA, PRA, ESMA regulations, and operational resilience regulatory requirements. Proficiency in ITIL and ServiceNow. In return for your dedication, collaboration, and commitment, you'll receive a generous day rate and join a welcoming and inclusive culture. If more »
City of London, London, Coleman Street, United Kingdom
Deerfoot IT Resources Limited
in ITDR, ICT Incident Reporting, and Capacity Management processes and controls. Familiarity with EBA, PRA, ESMA regulations, and operational resilience regulatory requirements. Knowledge of ITIL and ServiceNow. If you are a Disaster Recovery Specialist, Incident Reporting Specialist or Capacity Management Specialist with regulatory experience, we'd love to hear from more »
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Rise Technical Recruitment Limited
site so you'll personally deal with 1st-3rd Line Support for VIPs and Senior Leadership. You will follow and lead the implementation of ITIL frameworks to ensure speed and efficiency. Due to the need to get this off the ground you will start office-based but 3-6 months … from now will be a hybrid-working position. The ideal candidate will be a Service Desk Team Lead or Similar with an ITIL V4 Foundation or higher. Candidates must have commercial experience of working with ITIL Frameworks and best practice. Candidates must be strong communicators and possess strong stakeholder management … The Role: *IT Service Desk Leader *Leading 1st and 2nd Line Support *Delivering 1st-3rd Line Support personally for VIPs and Senior Leadership *Implementing ITIL best practice *Site based 5 days a week to start The Person: *Service Desk Team Lead or similar *ITIL V4 Foundation or higher *Commercial experience more »
Broad Street, Greater London, United Kingdom Hybrid / WFH Options
Picture More Ltd
join a hybrid team in central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues. Essential Skills ITIL (must-have) Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in) ServiceNow (for incident management) Azure Virtual Desktop (AVD) Microsoft … and existing systems to ensure integrity and robustness. Work with business stakeholders to understand their needs and suggest improvements to applications and processes. Uphold ITIL framework guidelines to maintain high standards in service delivery. What We're Looking For Strong communication skills (verbal and written). Ability to work in more »
