2 of 2 Remote/Hybrid Microsoft Intune Jobs in Somerset

customers. You will gain exposure to a wide range of technologies, develop valuable customer service skills and build practical experience across helpdesk support, Microsoft cloud technologies, networking and IT infrastructure. Whilst the role is primarily remote based, you will occasionally be required to visit customer sites across the East … remote support tools Logging, updating and managing support tickets through the service desk system Diagnosing and resolving common hardware, software and connectivity issues Microsoft Cloud & Identity: Supporting Microsoft 365 environments including user administration and troubleshooting Managing user accounts and permissions via Entra ID Hardware & Infrastructure: Building, configuring ...

Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). Relevant certifications (eg, ITIL, CompTIA, or Microsoft) are a plus. Experience: Minimum of 5 years in IT support roles, with at least 2 years in a managerial capacity. Technical Skills: Strong … Familiarity with ITSM tools (eg, Fresh Desk, Jira, Zendesk). Hands on knowledge of Office365 suite Knowledge of endpoint management systems such as Intune or Jump Cloud Familiarity with database management including proficiency in SQL Leadership Excellent team management, conflict resolution, and mentoring Problem Solving: Strong analytical ...