2 of 2 Remote Performance Monitoring Jobs in Somerset

for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1st and 2nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and key stakeholders within the Ministry … significant proportion of legacy (technical debt). Own and oversee incidents and problem management, departmental business continuity & resilience and change management processes. Design and deliver service improvement initiatives and performance reporting to enable data driven decisions to achieve service excellence. Manage vendor relationships and contracts for IT services. Collaborate with stakeholders to align IT services with business needs. Lead … build trust and lead at a senior level within a complex and technology driven organisation. Proven operational and service excellence leadership including IT service management. Proven experience of turnaround performance and service delivery and excellence. Experience with service desk tools monitoring platforms and reporting dashboards. ITL V4. Proven ability to see the bigger picture, make effective decisions and More ❯

coherent, practical solutions aligned with both client’s enterprise standards and UK-specific requirements. Training &Development: Identify and address skillsgaps by workingwith department heads to ensure effective training programmes. Performance Management: Establish and maintainkey engineering metricsfor performance monitoring, continuous improvement, and risk management. Collaboration: Build strong working relationships across quality, safety,and engineering teams to ensure integrated … and compliant operations. Essential Skills and Experience: Proven ability to lead complexengineering projects, coordinate multidisciplinary teams, and manage performance through measurable metrics. Strong interpersonal, communication, and stakeholder management skills, with the ability to influence effectively across a large organisation. Demonstratedexperience in systemsengineering, including requirements management, integration, verification, validation, and change control. Experience in drivingcontinuous improvement and an understanding of More ❯